TinycraftReviews of tinycraft.co

Response from TinycraftOct 16, 2026

Hi Pat, We’re really sorry that your experience with both kits. This is not the experience we want our customers to have. As these are detailed DIY projects with lots of tiny pieces, they can take a little patience. We recommend reading through the manual first and then following the steps slowly as you build. If a small wooden piece is difficult to remove, a craft knife can help. When fitting pieces together, try applying pressure directly at the joining points rather than pushing from the centre or top, as this can help reduce the risk of breakage. We always want our customers to have a good experience, and we’d appreciate the chance to help with the issues you’ve described. Please email [email protected] with your order number and details of the problems so our team will review everything and do their best to help resolve your concerns. Thank you for your patience. Warm regards, The TinyCraft Team

Response from TinycraftOct 7, 2026

Hi Hannah, We’re very sorry to hear that the kit did not meet your expectations. This is not the kind of experience we want for our customers. We’ve tried reaching out to you multiple times regarding your concerns, but unfortunately, we haven’t heard back from you yet. We really want to make things better and have the opportunity to address your concerns properly. Could you please get in touch with our team at [email protected] so we can look into this and work towards resolving it to your satisfaction? Warm regards, The TinyCraft Team

Response from TinycraftSep 26, 2026

Hi Tim, We’re really sorry about the mix-up with your order. Receiving a different product from the one you ordered is understandably disappointing, and this is not the experience we want for our customers. We’ve taken your feedback on board. We’d like the chance to properly look into what happened with your order and make things right. Please contact us at [email protected] with your order number and the details of what you received, and our team will review it and get back to you with the available options. We’re sorry again for the inconvenience and appreciate your patience. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Sue, We’re really sorry about the long waiting time and that the box arrived damaged. This is not the kind of experience we want our customers to have. Unfortunately, once a package is handed over to the courier, how it is handled during delivery is not always in our hands. Packages can sometimes be mishandled or damaged in transit, and we’re genuinely sorry that this happened with your order. We’re glad to see that our customer support team was able to resolve the case to your satisfaction. We hope everything is fine now and that you’re happy with the resolution. Thank you again for your patience and for sharing your feedback. It really means a lot to us and helps us improve our customer experience. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Jo Ellen, We’re sorry your experience wasn’t what you expected at first. Thank you so much for your patience. We’re really glad our team was able to help and that you felt we genuinely cared about your experience. We also understand your concern about the price. Our products are higher quality and our kits include glue and tweezers. They also come in gift-ready packaging, so there’s more value included in the overall kit. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Jessica, We’re very sorry that your experience wasn’t what you expected. We understand how frustrating it must have been to wait so long, receive a box that appeared to be mislabeled, and find that some parts were missing. Regarding the box, the front uses our general TinyCraft branding, while the product details are printed on the side of the box. We’re sorry if this caused any confusion when your order arrived. As for the missing parts, we carefully check each order before shipment. However, in very rare cases, some parts can still be missed due to human error. If this ever happens, we always provide free replacements with free shipping for any missing parts. We’re glad our team was able to resolve the issue and provide you with a full refund. We also understand your concern about the price. Our products are higher quality, and our kits include extras such as glue and tweezers. They also come in gift-ready packaging, adding more value to the overall kit. Thank you for your patience and for taking the time to share your feedback. We really appreciate you giving us the opportunity to make things right. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Dennis, We’re really sorry that the Tailor’s Atelier kit didn’t meet your expectations. We understand your disappointment, especially regarding the differences you noticed compared with the Grand Townhouse kit and your concerns about the pricing. We always make sure to clearly include the product details and specifications in the product description so customers can have a better understanding of what to expect before placing an order. We’re sorry if the information did not fully match your expectations in this case. We also understand your concern about pricing. Our products are higher quality, and our kits include extras such as glue and tweezers. They also come in gift-ready packaging, adding more value to the overall kit. We’re glad our team was able to get in touch with you and resolve the issue. We appreciate you giving us the opportunity to address your concerns and make things right. Thank you for your patience and for taking the time to share your feedback. It helps us understand where we can improve. Warm regards, The TinyCraft Team