TinycraftReviews of tinycraft.co

Response from TinycraftOct 22, 2026

Hi Brenda, We’re really sorry to hear about your experience. We understand your frustration, and this isn’t the experience we want for our customers. Our products are manufactured in our own factory, and we ship orders from our US warehouse when stock is available. Due to high demand, some items are temporarily out of stock at our US warehouse, with restocking expected in early November. Once restocked, these items will ship from the US warehouse again. Our usual delivery estimate is 4 to 7 business days, excluding weekends and local holidays, although courier delays can sometimes occur. We’re sorry for the inconvenience this has caused. For delicate pieces, we recommend carefully removing them using the tips of scissors if needed and holding them close to the joint when connecting them, rather than pressing in the centre, as this can help reduce breakage. Regarding instructions our support team can guide you through any difficulties with your build. Our customer support team has already been in contact with you and arranged replacement parts to address the issues you reported. We genuinely want to help resolve your concerns, and our team has been doing its best to find a solution for you. If there are still outstanding issues, please continue working with our support team by email so they can review your case and see what more can be done. We truly want to make things right for you. Warm regards, The TinyCraft Team

Response from TinycraftOct 13, 2026

Hi Lisa, I’m really sorry to hear that you’ve been having difficulty with the instructions and glue. We understand how frustrating that can be, and we’d really like to help. Our kits contain lots of tiny pieces, so we recommend taking your time and working on a few pieces at a time. Some kits also have more advanced details that require extra patience and careful assembly. If any instructions seem unclear, try following the illustrations step by step. You’re also welcome to join our Facebook community group, where other crafters share tips and help each other. If the glue isn’t working properly or any pieces are damaged, please send us a short video showing the issue, along with your order number, to [email protected]. We truly appreciate your feedback and would love the opportunity to help resolve the issues you’re experiencing to your satisfaction. Please get in touch with our customer support team so we can review everything and do our best to help. Warm regards, The TinyCraft Team

Response from TinycraftSep 30, 2026

Hi Liz, We’re very sorry to hear about your experience and understand how frustrating and stressful this situation must have been. We manufacture and supply our own TinyCraft products, and we have warehouses in multiple locations to help us serve our customers efficiently. In rare cases, packages can unfortunately be damaged while they are in the carrier’s hands. Once a parcel is with the carrier, some aspects of its handling are outside our control. However, we’re still very sorry that your order arrived in this condition and for the frustration this caused. We’d really appreciate the opportunity to review what happened and see how we can make things right. Please email us at [email protected] with your order number so our team can look into your case and review the concerns you’ve raised. We appreciate you sharing your feedback and giving us the chance to look into what happened. Warm regards, The TinyCraft Team

Response from TinycraftSep 18, 2026

Hi Dawn, We’re very sorry that the kit did not meet your expectations and that you found the instructions and materials difficult to work with. We’d really appreciate the opportunity to understand what happened and make things right for you. Our kits contain many small details, so the building process can take some patience and time. Following the instructions step by step and working on just a few pieces at a time can make the process easier and more enjoyable. If you could email us at [email protected] with your order number and details of your concerns, our team can look into your experience and discuss the available options with you. Thank you for your feedback. We’d appreciate the opportunity to look into your concerns and work toward a resolution. Warm regards, The TinyCraft Team 😊

Response from TinycraftSep 16, 2026

Hi Sheila, We’re very sorry for the confusion and that you received items that did not match what you ordered. We completely understand how frustrating and disappointing this must have been. We also apologize if you felt overlooked or did not receive the support you expected. Just to clarify, the front of our boxes features our general TinyCraft branding, while the specific product name and details are printed on the side of the box. We’re sorry if this caused any confusion when your order arrived. I’ve escalated your case to our team, and we’d really like the opportunity to look into this and make things right for you. Please email us at [email protected] with your order number so our team can review everything and contact you directly to discuss the possible options. We’re very sorry again for the inconvenience, and we truly appreciate your patience. Warm regards, The TinyCraft Team

Response from TinycraftSep 15, 2026

Hi Tessa, We’re very sorry that your experience wasn’t what you expected. We understand why you were disappointed, and we’re glad we were able to resolve the issue for you. We also want to clarify something about our products. We manufacture our products ourselves and have warehouses in multiple locations. Our products are not simply generic items that we source and ship directly, and we put a lot of care into what goes into each kit. As for the price, we understand that it may seem higher compared with some other options. Our products are higher quality, and our kits come with extras such as glue and tweezers. They also come in gift-ready packaging, so you receive more than just the kit itself. We hope this gives you a better understanding of what makes our products different and why our pricing reflects the value we provide. Thank you again for your feedback and for giving us the chance to make things right. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Bruce, We’re sorry for the confusion with your order. This is not the kind of experience we want our customers to have. Our team has already been in touch with you and discussed a resolution. However, unfortunately, we haven’t received a response to our follow-up messages. We’re still trying to get in touch with you and would really like the opportunity to help resolve this for you. We’d appreciate hearing back from you so we can assist further. Warm regards, The TinyCraft Team