Gulden O.
Extremely disappointed
Extremely disappointed, they have a very vague return policy. The bag received was a different shade of brown to the one I saw online. I explained this and sent images but they said it’s not a fault. It’s not a fault but I am not happy with the product. I paid for something I am disappointed with, as a customer if the item isn’t worn in its original packaging i am struggling to understand why a refund isn’t accepted. I knew it wasn’t right the minute I opened the parcel, I emailed them straight away. This is a why I wouldn’t ever order or recommend this brand. Even a small business would be more than likely to offer better service. After sales is key to long term branding. You have failed.



