TinohouseThe most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Tinohouse because we have your back!
Tinohouse (tinohouse.com) has 57 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Donna D.
Most confusing website, unable to order insufficient visual information
Response from TinohouseJun 9, 2021
Hi Donna, Please reach out to us at [email protected] so our support team can give you further information on what you need. Thank you!
Kevin B.
It has taken forever to get package. People use Covid 19 as an excuse. This is bull on your part. Tried tracking package. It did not even come up. So I emailed like it said. Guess what ?? NO RESPONSE BACK. This is crap service. Hope to get package some month, and never use this company again !!!!!
Response from TinohouseMay 27, 2021
Hi Kenvin, I am sorry to hear that you have not recieved the item. Unfortunately, there is no record of your email to our support email. Please double check you are emailing us at [email protected] as we will always reply within 24 hours during our opening times. I also told an agent to send you email to keep you posted with the status, please check and reply to us if you have any question. Thank you!
Paul Kuhn, G.
Ordered in the U.S., delivered from China: Worst quality ever!
Response from TinohouseMay 17, 2021
Hi Paul, I am sorry to hear that the item did not match your expectations. I have told an agent to reach you out via email to discuss further about the issue. Please reply to us so we can figure it out. Love to hear from you soon.
Hilda S.
My over priced canvas art took several weeks to arrive and when it showed up, the words on the print were backwards! I have been trying to reach customer service and did receive one email asking for pictures of the defective print. I sent the pictures, tried to call but no response yet after several days. If they make things right I will update my review.
Response from TinohouseMay 6, 2021
Hi Starkey, We are sorry to hear your time using our services has not been the best. I have looked at your email and found that an agent did reach out to you within 24 hours; however, we have not received any pictures. Please send us a photo again to [email protected] so we can check and make it right. Love to hear from you soon.
Gary E.
The Customer Service number you have on your Web Site does not work , I paid for express Delivery and I haven’t received anything , I would like for you to please cancel my Order and I would like a total refund ,I check my Order status again today and I still haven’t anything , Once again, please cancel my Order and I requesting a full refund !!!
Response from TinohouseMay 3, 2021
Hi Gary, I am sorry to hear that your experience with us has not been the best. I see that on one of our agent did reply to your email to provide further information. Please reply to us if you have any other question. Thank you for your time in this matter.
Erin E.
Absolutely disgusted with my purchase and the company. Took over 2 months to receive item and only received excuses to avoid refunding me after multiple requests. Item showed up and it was by far the worst thing I have ever seen. Threw it in the trash and know that I will never be refunded because this company is a con. DO NOT USE!!!
Response from TinohouseApr 2, 2021
Hi Erin, Thank you for providing us with your feedback, I'm sorry that you are disappointed. One of our agent did reach you out to ask for further information but never heard back. Please provide us with photo of the item so we can check the issue and assist you. Kind regards,
Yannina C.
I have not yet received the item I bought 2 months ago. I will never use this site again. Please give me an update on delivery. Thanks
Response from TinohouseMar 29, 2021
Dear Yannina, It is a regret that I could find only one order you, which was placed in this month only. In addition, it is also expected to arrive within a day or two, please check your email for further news updated. Please do not hesitate to respond to us if there is anything we could assist. Kind regards,
Michael R.
Not what it said. No frame
Response from TinohouseMar 25, 2021
Hi Michael , We're sorry to hear about your unhappiness with the print in your recent order. I have looked at your order and found that you order an unframed canvas (5 panel, extra large). We make them all clear with options set right next to the picture on our website with different sizes and styles. Some people prefer just canvas without frame. The listing set up is for convenience for our customers and is explained well in the description. And for that, the final item was produced to match your option when ordering. We hope this would not cause you any inconvenience.
