Tin LegReviews of tinleg.com

Do not use this company. I travel all over the world and always purchased travel insurance. I have been lucky to only ever had the need to make a claim twice, once with another company, who were wonderful to deal with and then with Tin Leg. Tin Leg, is slow, they found every reason to deny the claim. They denied both my and a friends claim who I was travelling with. We had the same flights, hotels, expenses, etc. However, my friend was an attorney and challenged their denial after reading their policy, they then approved her claim, while still not approving mine. It was not until, she assisted me that they decided to approve my claim (I still have not been reimbursed 5 months later) due to a claims adjuster making the process as difficult as possible. It is a shame that you have to have legal representation to have a legitimate claim paid out.

We had to cancel a cruise at the last minute due to a sudden illness. Filed claimed in mid September 2023. It's now February 2024. Still be asked for info that I either sent previously or could have been notified was missing in September. I have asked multiple times to speak with someone, just get emails asking for same information without explanation. Do NOT use.

My trip was to Israel in Nov of 2023. Terrisoum was a covered item and it's Jan 9, 2024 and the claims department keeps saying that the determination has not been made by the underwriter. These people are not worth the headache. Going back to Allianz for my next policy!!!

Squaremouth IS Tinleg. be aware that the two companies are owned by the same people, so when "shopping" for travel insurance on Squaremouth, you are actually on Tin Leg's site. it's a scam, pure and simple. After denying my claim for trip cancelation i have submitted an "appeal" which they have been sitting on for weeks. even though i have a written document which clearly states the tour has been CANCELED, they continue to insist that the trip was interupted, and that is thier defense. any excuse to not pay. I will update this when they finally respond.

They do all they can to not pay. I have submitted many claims & had phone conversations. they continue to want unreasonable new "proofs." All this for a very small amount of what ElAl doesn't refund. I will never use them again & will recommend the same to others.

It took 5 months to settle my claim. My trip to Cornwall from London was interrupted by a nationwide railway strike resulting in my missing the first 1-1/2 days of my guided tour, and spend an extra day and hotel night in London. After filing the initial claim and all of the documentation requested, there was a delay of many days before additional documentation was requested. Then, more documentation, some of it already sent. Calling was worthless because the reps who answered could provide no information and would not transfer me to a either the claims adjuster or supervisor. I did finally speak with a supervisor who promised follow up. Twice, I was told that my claim had been approved and then was told that it was a mistake and more documentation had to be provided. The adjuster also made several errors that I had to point out and provide still more duplicative documentation. One delaying tactic was to demand copies of my credit card statement proving I had paid for something to which I had already sent receipts marked paid. Another meant to be a showstopper was proving that I was physically onboard the train for which I had a ticket and I could verify that I had reached my destination. I believe that the delays and misinformation were designed to discourage me from pursuing the claim and give up. The claim was finally settled because I persisted and provided copious written proof of the validity of the claim. Days of my time wasted. Avoid Tin Leg. If you have insurance with them, read the entire policy very carefully and keep every single receipt and communication.

I purchased travel insurance from Tin Leg Travel Insurance to cover our family trip to Scotland. When in Scotland all three of us contracted Covid-19. I set up a telehealth appointment with my primary care provider, She confirmed the diagnosis of Covid-19 and since my husband and I are over 60 years old, she recommened that we return home to the US to assure adequate treatment if necessary. I immediately called Tin leg and talked with their support staff and I asked what I needed to do to file a claim. They told me just come home and submit the claim then. When I got home, I promptly submitted the claim with a letter from my healthcare provider verifying my illness. I then spent 11 weeks corresponding with the Tin Leg Claims associate, providing every single piece of supporting documentation, receipts, confirmations of cancellations of accomidations, bank statements, etc. During this time, never once did the associate indicate that further verification of our illnesses was required. After providing everything asked from me, my claim was denied. I spent 40 hours providing documentation when they could have told me up front that the letter from my primary care provider was not acceptable. I was sick for a week after returning from Scotland and I could have gone to urgent care if more documentation was required. My claim ($9,000) was denied. I was shocked. I honestly felt misled and manipulated. My concern is that this company, Tin Leg, was not forthright with me. They wasted my time and that of their claim adjuster. In the end I do not feel that Tin Leg conducted business with me in an honest, competent and ethical manner. Puchasing this policy was a big waste of money and time.

Just don't bother. I bought insurance for a trip that was canceled at the last minute because of a medical issue. I spent months going back and forth with them, sending them any documentation I could get, spending hours on the phone trying to get said documentation, only for them to tell me the documentation I provided wasn't what was required -- and they told me this again and again, even when I got them specifically what they asked for. This went on for three months. Ultimately, they sent me an email saying that they couldn't give me any of my money back because (a) the trip was canceled with less than 48 hours notice, and (b) my doctor (who wrote multiple letters to them trying to explain the problem) didn't explicitly state that he recommended the trip be canceled. The fact that the trip was canceled less than two days before I was due to leave is something they knew from the very beginning, so they literally wasted hours and hours of my time (again, for three months) running me ragged to get "documentation" that they didn't even need. I know insurance companies thrive off of avoiding paying out to "clients," but to string people along like this is just needlessly cruel. "Cancel for Any Reason benefit" my ass.