Tin LegReviews of tinleg.com

I wish I had read these reviews prior to buying this trip insurance. Everything that everyone is saying in their reviews are true for me too. We purchased insurance for a trip according to the value of it. After an overnight delay of a 17 night trip, that required us to buy a hotel night, I submitted the claim for 1 night due to delays. I have submitted everything I could, and unable to obtain documents that were not possible to obtain from the airline, Tin leg have been giving me the run around for 4 months. I travel A Lot, and have A Lot of connections. I will steer everyone away from this company! They refused to pay $60! I will file a complaint with my credit card company for services not rendered!

My experience trying to obtain reimbursement for a canceled trip was awful. After testing positive for COVID and canceling the trip, I requested for reimbursement of the nonrefundable expenses. The claims team requested very specific documents that were impossible to produce from the companies that we had made purchases from. By doing this, they claimed they were in the right to deny the claim. I would warn anyone from purchasing from them. The small price you pay for their insurance only provides a false sense of security when you later discover they will go to great lengths to avoid reimbursing any trip cancellation costs. In response to Tinleg's comment, I believe you looked at the wrong claim as everyone in our group was covered by TinLeg.

Squaremouth IS Tinleg. be aware that the two companies are owned by the same people, so when "shopping" for travel insurance on Squaremouth, you are actually on Tin Leg's site. it's a real sophisticated scam.They do all they can to not pay. I have submitted many claims & had phone conversations. they continue to want more documentations about the same factual road and airport closures in Peru in 02/2023 with very clear directions from the Peruvian and USA government of Level 4 Emergency with "Do not travel" recommendations- all of the info- was provided. I even went to the Green library at Stanford to provide all needed articles with specific roads (more than 50 listed; with names of main highways and airports in details). All of the above are covered circumstances per their policy. Asking this company to reimburse only less than $3000 because all other expenses were refunded by hotels and other companies due to emergency on the ground in Peru at that time. I have provided all requested information and documentation multiple times. I was sent to the Zero Complaint Department. They did zero about my complaint other than having me send them all the documentation again. My calls get routed to voicemail or I get sent to another agent who’s going to “take care of it today”….then nothing again as of 5/2024 (more than a year later). So much time spent for nothing. This company is a Real and sophisticated scam who are faking great reviews on their website. Be aware and stay away from them

Repetitively asking for same information, claims filed last year and still asking for same. If at all possible for no star, or broken star, would award same. Perhaps they have all the time to waste asking for same information, but I QUIT!!!

Refusing to pay out on a legitimate claim, after taking 4 months and asking me repeatedly to send the same information over and over. They required me to send my bank statements, which I'm wondering is that even legal? I've filed a complaint with the NAIC and the state of Florida. I'm looking into finding a local consumer investigator to take a look and report on them since so many people have been scammed.

Waste of money and time! After having to cut short trip to middle east due to Hamas invasion on Israel, I had to alter travel plans that were "supposed" to be covered by my expensive Tinleg travel insurance. It is now 5 months since I have submitted my claim, 5 (five!) different interchanges with their claims department wanting more and more information. The latest request was to see a copy of our boarding pass from our shortened trip!!! Shameful!

In October I fractured two vertebra in a boating accident on a remote island in the Galapagos. There was no hospital and no MRI available so my condition was not diagnosed until I returned to the US. However, the pain of two fractured vertebra was so severe, the next day I could not climb into the small prop plane that was the only way off the island. I had to rebook my flight and it took two days before I was able to move enough to get onto the plane. I asked to be reimbursed for the cost of the new plane flight and was told I had to have a letter from a doctor saying I could not leave on the appointed plane, but the doctor did not know my back was broken because he didn't have the equipment to diagnose it, so no letter was possible. I provided documentation of my condition when I returned to US and had an MRI but Tin Leg refused reimburse me for the changed flight.

Worst service