TingfireReviews of tingfire.com

Great Customer Support from Ting! After many months of flawless operation, my Tingfire inexplicably would no longer connect to my WiFi. Blake in customer support worked closely with me to isolate the problem. After unsuccessful attempts were made to connect the sensor, Blake at Ting Fire expedited a replacement sensor, which I easily and successfully installed. Ting was with me to ensure to keep my house safe with their device. Thank you, Blake!

Ting saved our home and appliances by detecting an issue with our utilities company junction box...there were burned wires.

You have to buy a device, but that device only comes with one year of service. You can renew that service for $50, but you have to renew before the year ends. The day the year ends, the device bricks itself. There is no way to reactivate it in the app and the renewal link they send you no longer works. Instead, they send you an email to throw out your device. Can't get any less user friendly than this. No wonder this company is the successor to Weather Bug.

I have had my sensor for a few years. Moving it from outlet to outlet when told to with no issues setting up until August. We had 3 power surges in a matter of 30 minutes. Everything in the house reconnected to the WIFI except the Ting sensor. I have made numerous attempts. Emailed their customer service numerous times to get the same email instructions back, which I’ve followed 10-15 times to no avail. I have attempted to call their customer service to get a recording that they have to call me back. They returned my call the next day while I was at work. I’m clearly calling after 5:30 p.m. PST because that’s when I can discuss this with their representative while I’m at home near the sensor. This is the worse customer service I have ever received from a company. Clearly they don’t want subscribers and definitely don’t want referrals.

For the first year I really liked this device. Right after they charged me for the second year, it stopped working. I have spent over an hour on the phone with their supposed tech, and I have reset the device 10 times. I have used multiple iPhones, and setup WiFi networks just for this device to use alone. Nothing works. Their support system seems to be drag it out until the customer gets frustrated and throws the device in the trash.

I received my TING through the State Farm Ins program. It was easy to install and has not provided even one false alarm during the two weeks since I installed it. Several of my neighbors have utilized the free program for more than a year. None have noted any problems.

I got Ting through State Farm. Everything was good until my unit went off. Got a phone call from ting advisor and he had me do a couple things in my fuse box. The next day I called them because I hadn’t heard anything on the following day. I never received another call for a week? The first 2 days I was afraid my house would burn down. After the 7 day of no contact about my fire hazard. Had my Sons friend over after I cancelled and it was my refrigerator causing the problem. He knew it when he heard the refrigerator turned on. I bought a new refrigerator and I am good now. Never again, how can they call you and scare the shit out of you and then never make contact with you for a week.

they detected a problem but didn't notify me till the next day. we ran a load test with a space heater for 5 hours nothing. They called again two weeks later at 9 in the morning to tell me they detected something for a half hour at 12.30 the night before. there is no issues in my house and it would have burnt down before these people even notified me of a problem. the device and program is horrible.