Timeshare Freedom GroupThe #1 Trusted Source in Legal Timeshare Cancellation. The Timeshare Freedom Group is team of established advisors and advocates that specialize in helping dissatisfied timeshare owners terminate their contracts. We’ve canceled thousands of timeshares legally and permanently, all over the world – in the United States, Canada, Mexico, Europe, and the Caribbean.
Timeshare Freedom Group (timesharefreedomgroup.com) has 132 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 5 reviews with 3 stars · Clear filters
Aaron F.
I am more than concerned. It’s been 2 and a half years that I’ve been waiting for a resolution and in that time I’ve had 3 calls, 2 of which I had to initiate. About equally as many email. Just paid off $7k and nothing has changed. Considering the money I paid I expected way more Correspondence. This experience has been a nightmare and m feeling taken advantage of! Hopefully someone takes these reviews seriously enough to get it resolved!
Elizabeth M.
I started back with them in December 2019, and payed up front for their services. Up until March of this year was the last time I received an update on my situation. But even then when I did get updates, it was the same story over again - its with the lawyer and communicating with the resort. I really want to keep hope that they are doing what I paid for. Just really want to be done with this timeshare nonsense
Response from Timeshare Freedom GroupJun 7, 2021
Hello Elizabeth, We apologize for any lack of communication on our end sometimes our team does fall behind on calls. It does appear that your customer service manager called you today and left you a voicemail. I want to assure that our number one priority is getting you out of your timeshare contract. We stand by our process as well as the fantastic legal team handling your case. I will make sure someone looks into your file. We look forward to completing this work for you. Thank you for your trust and patience. Sincerely, Management
L M.
I have mixed reviews about this company. I started my journey with them to rid of my timeshare back in Dec '19. Now its a year and 4 months - all I keep getting is the same phone/email updates about how its in process with the lawyer and such. I just want to be free from this timeshare nightmare! If and when I do, I'll update my review.
Response from Timeshare Freedom GroupApr 20, 2021
I am having trouble locating your file in our system based on your display name "L Ma" Would be so kind as to contact our customer service department so that we can verify your file and have management look into it? Please know that we take personally the job of getting you out of your timeshare. The length of this process can vary based on your specific timeshare. Some are much more difficult than others. We will keep working hard to get the timeshare canceled and look forward to the day that we can call to congratulate you for being timeshare-free. Thank you, Management
Carina A.
I reached out to Timeshare Freedom Group over a year now and nothing had happened. I get monthly calls to tell me the same thing, that they're working in it. In 7 months, it will be 2 years since I started working with Timeshare Freedom Group and if nothing has been done, I'm requesting my money back. This has affected my credit score real badly and never have I had it this low. Its a very stressful situation
Response from Timeshare Freedom GroupOct 10, 2020
Hello Carina, Cancelling a timeshare contract is not easy as most of the contracts are written to last forever and the resorts do not typically offer clients a way out on their own. We understand that the timeshare can be a very stressful thing and we take these matters very personally. We pride ourselves on excellent customer service as well as transparency with our clients. Additionally, we successfully cancel hundreds of timeshare contracts each month. In the event that we fail to get a client out we offer and honor our 24-month money back guarantee. I do need to be clear about one thing. Our process on its own does not negatively impact credit. It is only if a client makes a personal decision to stop paying the timeshare before a contract is cancelled that they could have negative reporting to their credit. We have a strict policy to never advise clients to stop paying the timeshare company prematurely. We have never advised you to stop paying, in fact, our records indicate that you were past due on both your maintenance fees and mortgage payments prior to hiring us. Your credit had very likely already been impacted when you came to us. That being said we are thrilled to have you as a client and we look forward to the day that you too are free from your timeshare. Thank you, Management
Marvin R.
Going thru the process now. It has been 1 year now. We got scammed into a time share and have had it for 3 years and have not used it. I see the success stories but in my case nothing yet. I will let you all know what happens as the process is very slow but we are being told that this is how it is with Westgate.