Mike C.
Timeshare Freedom Group after 2 yrs 7mos
BLUF: We can't recommend this service at this time. We started the process with Timeshare Freedom Group (TFG) on 27 Feb 2019. We paid an upfront fee of ~$8k. During this time we received phone calls advising of the progress (?) of our transition out of our timeshare w/ Holiday Inn Club Vacations. The phone calls were typically the same ("The process takes time, COVID really slowed things down, be patient, we get calls every day that a client is released from their contract, it should happen soon, etc."). TFG also changed lawyers because the previous lawyer didn't make progress. We started to worry after the 2 year mark and so we wrote a review here about our disappointment. TFG quickly contacted us to advise that out of good faith, they would refund some of our money because of their strong belief the process would be over soon... 7 months later and only one phone call w/ the same update. I recently requested a full refund of our money and only received an email advising management would contact us soon. Several days later, nothing. We can't recommend TFG due to the lack of communication, unclear exit methods, and inability to provide the service we paid for. If we make progress (either complete release from our timeshare contract or full refund of our money), we'll gladly change this review.