TimberplatesReviews of timberplates.com

Very easy people to work with. Items arrived as expected.

Your customer service and communication made me choose you. It was nice to call and get a person on the other end that was helpful, knowledgeable and friendly.

Great Product. Fast Delivery. Excellent Service!

I ordered custom plates. I was a very efficient process from design to production. The pricing was reasonable with a fast turnaround time. These will be my go-to people for truss plates. Made in my great state of Texas! Thanks, Timberplates!

I cannot say enough good things about this company. I had an issue with delivery that was not a fault of Timberplates. They responded to my email right away and addressed and solved the problem with no effort or time on my end at all. This says a lot about this company and their customer policy. I am an architect and designer and will use them again and highly recommend them to others. Thank you Timberplates!

Easy ordering. Quick responses.

Quick service, high quality product. Good communication when we're discussing about the product details.

Due to an ordering error, partly from the prints I received and partly from the pictures on their ordering site not matching the parts, I got the wrong brackets for my job. The brackets I received were scratched and a jumbled mess as the wires they used didn't hold the brackets together in the boxes became damaged in shipment allowing the loose brackets to scratch and start to rust. I didn't complain. While Laurel allowed me to return these after pointing out their FAQ doesn't allow returns, I returned the brackets painted and in better condition than I received them. They refused to offer me credit because of the damage from the initial shipment and because I protected them from rusting with paint. (They would have had to sandblast them anyway or tell me the rust was my fault) I should have let them know of the damage, but I accepted them as they were not wanting to make a big deal of it. Anyway, I received no support from this company for my efforts to do the right thing. I'm really unhappy with the customer service I received. Don't use this company as you will receive little help if there are any problems with the order. I'm sure the company's reply will make it sound that it isn't their fault, but when will companies step up and take care of their customers? It seems to all be about making a buck.