Our passion for outdoor living is contagious, and we're on a mission to inspire people to rediscover their adventurous spirit, strive for life balance, and escape the chaos of modern life.Three friends, inspired by their travels around the world, came together to start a design furniture company. With a passion for innovation and a commitment to making life easier, they focused on solving one of the most frustrating problems in home decor - hanging furniture.
TiiPii Bed (tiipiibed.com) has 55 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
tiipiibed.com
Website
tiipiibed.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 96% of reviews.
Latest
Most recent review: April 2026.
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I purchased a TiiPii bed in February 2024. When an issue arose, I contacted the company and was told they were “waiting for a spare part.”
What followed was nearly a year of delays and repeated reassurances, with no resolution.
Only to then be told that the company had been dissolved and the product was now out of warranty leaving me with no refund, no replacement, and no support.
Despite this, the TiiPii brand, website, and products are still actively being marketed and sold, which is incredibly misleading from a customer perspective.
A product at this price point should last far longer, and customers should not be left in limbo for months only to be told there is no recourse.
Be very cautious if something goes wrong, you may be left completely unsupported.
ST
Stina
Non-existent customer service
As it seems, this really isn’t a “small company” it’s a profitable scam of selling thousand plus dollar daybeds to wealthy people. They have expanded quickly and avail in many stores/ high-end retail. If you an ‘ average’ consumer or actually working class, they won’t be bothered to help you or return calls or messages.
They should have stuck to selling to resorts. Just to set your expectations early, they don’t care about you. They are happy to take your $2000.00 and never contact you or help you. Unless you’re wealthy with money to burn, buyer- be aware of what you’re really dealing with.
They aren’t a small Company that cares. They just want you to believe that.
Response from TiiPii BedMar 27, 2023
Hi Stina,
Thank you for sharing your thoughts and sorry to hear about your experience. Customer satisfaction is really important to us so we would love to get to the bottom of this. However we did not receive a response from you from your last review.
We're very much willing to help you with any concern you might have unfortunately, we can't find any order or email associated to your name. Hope you can help us with your order details and we'll pick it up from there. Feel free to send us an email to [email protected]. Thank you!
DH
Dhan
The bed itself is amazing but the…
The bed itself is amazing but the customer journey from order to delivery was not. I did try to prevent from writing this review by reaching out but didn’t even get a response back.
Response from TiiPii BedSep 1, 2022
Hello, Dhan. Thank you so much for taking the time to write a review. We’re happy that despite what you have experienced, you still love your TiiPii Bed. Again, we’re grateful for that.
We are here to support and help you, especially if there is a problem with any of our products.
We deeply apologize that no one responded to your inquiry and our team is here to find out what happened, as we always want to maintain our customer’s happiness - it’s our utmost priority! So if you’d kindly get in touch directly with us at [email protected] for us to pull up your order information.
Thank you, Dhan, and we look forward to hearing from you!
KT
Ka T.
Not worth the money
I ordered this two years ago and truly speaking not sure what do do with it anymore. The stand is horribly rusted with white paint chipping off and I think it is a safety issue due to that. As my purchase reached two years right now the customer service is none. They suggested to me to buy new stand which hopefully will be rust free for £950 (note the description is vague and again does not promise or guarantee that at all) definitely not suitable for outdoor use with that stand! White paint is not durable and it chips off even during first set up.
Response from TiiPii BedMay 9, 2022
Hi Karolina, thank you very much for taking the time to provide a review, and let’s see if we can get to the bottom of this …
We are always here to provide our support and to help you - especially if there is a problem with any of our products.
We do, however, have different ranges within our TiiPii Bed collection - and these are determined about ‘how’ and ‘where’ you wish to use your TiiPii Bed.
We do state clearly that the Classic collection (with the powder coated white Stand, that you have) is for indoor and ‘light’ outdoor use. These materials are perfectly fine to enjoy outside in the sunshine- but we do clearly state on our website, in our product descriptions, and in the care manual to pack or stow these items away in periods of inclement weather, when out of season or when not in use for a prolonged amount of time.
When left outside permanently, all powder coated steel products will eventually begin to be affected by the elements - no matter what product or placement it is in - and not just within the TiiPii Bed range.
For this reason, we went back to the drawing board and designed the ‘Deluxe’ TiiPii Bed range. The materials in the Deluxe range are purposefully selected for their outdoor resilience and suitability - and are completely different from the Classic collection materials.
We are sorry that we were not able to replace your Stand after 2 years being outside, as this is not a product that we ever advised is suitable for prolonged outdoor use, we do hope you understand.
However, we always want to maintain our customer’s happiness - it’s our utmost priority! So if you’d kindly get in touch directly with us at [email protected] we’ll see what we can do :)
Thanks Karolina, and we’ll look forward to hearing from you!
EJ
Erica J.
This is coming across as a scam
This is coming across as a scam. Ordered the classic large tiipii for 499.00 on August 7, sent One email the same day that it is getting ready to be shipped. Today is August 31, and nothing. I have sent 4 emails and no replies. I want to cancel and never buy anything from this company. Big disappointment!
Response from TiiPii BedSep 3, 2021
Hi Erica,
Thank you for taking the time to give us your valuable feedback. Our customer's happiness is extremely important to us and we're saddened to hear about your experience. We are grateful we were able to clarify any confusion already and especially glad we could resolve this for you.
GB
Gary B.
2-3 days to 6 weeks PLUS!
Originally contacted them via email; advised that the item I wanted was in stock & would be despatched in 2-3 business days so ordered accordingly. Got update email 3 days later advising that despatch would be in September - so 6 weeks +. No response on phone number they provided.... waiting email back but will escalate via Paypal & American Express ASAP... total mismanagement of expectations.
Response from TiiPii BedAug 3, 2021
Hi Gary. We are glad to know that you are now a Happy TiiPii customer and wanted to thank you for giving us an opportunity to make things right. Your feedback gave us an opportunity to improve our services further. We strive to provide the best service to our customers anytime and everytime.
If it is not too much to ask, we are hoping that you can help us by reconsidering your review as this has a great impact on small businesses like ours.
Please know that we are always here to help and we thank you very much in advance for hopefully amending your review.
MC
Melissa C.
Horrible costumer service- still waiting for goods
Unfortunately my experience with Tiipii Bed is not the best:”. In short still don’t have my goods and costumer service is close to non excising. Purchased last Sunday 5 April 2020. The website clearly stated that new stock arrived 1st week of April so though it would be dispatched on the week of the 6th April. Tried to call the number on website - no answer. Send and email from their form on their website- no answer. So in a desperate attempt I send them a DM via Instagram whit h was answered to but than again no more answeres. So I contacted PayPal to open a dispute. Suddenly an answer back on Instagram. Finally on Wednesday 8th April customer service touches base with me saying my order was processed, checked and ready for dispatch that week. Being skeptical I asked if that meant it would be send before Friday- hold and behold no it didn’t. Got another email saying sorry it won’t as due to covid warehouse has restriction and it will be send early the following week- even though he had just written saying it was ready and would be shipped! I wrote Tuesday 14 April (as Monday was Easter) and still empty promises and no goods shipped. When spending hundreds or thousands of £ with a company this is absolutely disgraceful and really appalling. The worst part, the company doesn’t even seem to care...
Response from TiiPii BedJul 28, 2020
Hi Melissa,
We are very glad to hear that you are now a happy TiiPii customer.
The issues you have mentioned arose at the beginning of COVID-19, as we transformed into a fully remote work environment we had a few bumps in the road.
We apologize for any delay in communication and look forward to you amending your review!
