TIGERSECUReviews of tigersecu.com

I was having difficulty updating my dvr for my system along with the time change. Ian & May were extremely helpful in resolving my issues. They sent me screen shots of what they needed on my system & then they sent me the file required to update my dvr. This was the best experience I've ever had with ANY other manufacturers support staff. I can't thank them enough.

May was very kind, professional, patient and extremely knowledgeable. She resolved my issue and displayed excellent customer service skills. Thank you May for making me feel valued as a customer!

I have been a customer for about 8 years now and i am very satisfied with my dvr system. Anytime i have had an issue it was resolved promptly within respectable time. My recent issue was the app had an update, after the update the app wouldnt connect to the dvr. May was very helpful to resolve the easy issue and found that my dvr needed and update as well. MAY provided THE CORRECT update for my system and had me back up and running smoothly. Thank you May. P.S to the ppl with no patience i suggest u have someone with patience when contacting tigersec, understanding that they are a new company with a small team and handling over 100k customers would be helpful to them as well.

The technician walked me through all the steps I needed to connect my DVR to my phone. He knew exactly what the problem was. Able to fix it. I told him if he was in the same room with me. I’d tip him 20 bucks.

Over the years that I have been using their DVR camera system there were times that things went haywire. At times I was so frustrated that I wanted to try something else, but, May was always there for me and helped or walked me thru to resolve the issue. Latest problem caused me to uninstall everything and start over but she took it step by step and everything was resolved. One major problem we figured out was the VPN was denying me to remote view on Android. Reinstalling pro was much easier with the installation manual. Thank you May for everything and your patience and understanding every time.

Company tech support is great. I emailed for instructions and they get back to me very quickly.

I spoke with Ian, and he walked me through the set up because I am 75 years old and somewhat digitally challenged. THANKS IAN!

I had been delaying my purchase of additional 5MP POE cameras to expand my system until I was ready for the installation. When I searched online, it appeared that none were available. In spite of reaching out after hours on the weekend, I received a quick response,verified that they had inventory, and had my cameras on order the next day. Very prompt customer service.