TIGERSECUOur family-owned small business is based in Lomita, California, and since 1996, we've been committed to producing high quality, affordable and easy-to-use security cameras and video surveillance systems designed to protect your home and keep your business secure.Our passion for quality and dedication to our customers set us apart. With TIGERSECU, you're not just buying a product, you're joining a family that values your security.
TIGERSECU (tigersecu.com) has 108 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 101 reviews with 5 stars · Clear filters
Craig P.
I purchased my DVR over 4 years ago... and after neglecting the system for a while, completely blanked out on the password. I was able to work through the chat support to get a quick and efficient resolution. No frills, no time wasted, just prompt service.
Response from TIGERSECUSep 5, 2025
Hi Craig, thank you for sharing your experience! We're happy to hear our support team was able to help you reset your password quickly and efficiently.
Don
The support agent understood the exact issue and was able to resolve the issue extremely quick. Very impressed with the agent's knowledge and his ability to work me through the corrective procedure. One of the best technical support issues I've encountered.
Response from TIGERSECUAug 21, 2025
Hi Don, Thank you for your great feedback! We're thrilled to hear our support agent was able to resolve your issue quickly and clearly. Your kind words mean a lot to us!
Maris W.
After years of flawless use, I recently had a sudden loss of some of my security cameras. I immediately contacted TIGERSECU for help and was pleased to receive a fast reply email letting me know a ticket was opened and I would be contacted after the weekend as soon as they opened. Meanwhile, the support agent, May, included some troubleshooting advice and a link to their Website with more information. With all that helpful information, I was able to figure out what went wrong and am now back up and running again. I highly recommend TIGERSECU. They stand behind their products and their customers.
Response from TIGERSECUAug 21, 2025
Hi Maris, thank you for your kind words and recommendation! We're so glad May's support helped you get everything back up and running. We truly appreciate your continued trust in TIGERSECU!
JT
We recently had a new DVR installed and were having connection issues. I emailed Tigersecu after hours and was pleasantly surprised to get an immediate response from Ian. He gave me some great advice and I was quickly able to get the DVR back online. Amazing customer service. A big thanks goes to Ian.
Response from TIGERSECUAug 18, 2025
Hi JT, thank you for your kind words! We're so glad Ian was able to help get your DVR back online quickly. We'll be sure to pass along your thanks—your support means a lot to us!
Phil C.
This company continues to amaze me with thei customer service. Whether shopping for equipment or supporting the product after purchase, they are always quick to answer questions, provide detailed instruction or offer solutions. I've bought both cameras and a DVR for my security system. With the camera, they offered assistance in helping to pick out the right model for my system as well as the post installation support to get it running. With the DVR, any issues or questions have been met with quick answers or troubleshooting help. I love the fact this company backs up their products and provides customer service where the focus is on the customer experience. I'll continue to buy and support this company as it is rare in today's world.
Response from TIGERSECUAug 13, 2025
Hi Phil, thank you so much for your thoughtful review! We're truly grateful for your continued support and are thrilled to hear that you've had such positive experiences with both our products and service. Your trust means everything to us!
Joseph W.
There was an issue with the DVR that I bought through Amazon. The service person was spectacular, she is very knowledgeable. I could not be more pleased with the service that I received.
Response from TIGERSECUAug 13, 2025
Hi Joseph, thank you so much for your kind words! We're glad we could help resolve the issue and that you had a great experience with our support team. Your satisfaction means a lot to us!
J M.
I had forgotten my password. They first had me verify that it was a unit that I had purchased and then sent a very detailed email giving me instructions to reset that worked perfectly. Very, very happy.
Response from TIGERSECUAug 7, 2025
Hi J, thank you for your kind feedback! We're glad the reset instructions worked smoothly and you're happy with the support!
Danny L.
I had an issue setting up , they replied very quickly with the fix. All is good now. Great service
Response from TIGERSECUJul 31, 2025
Hi Danny, thank you for your kind words! We're glad to hear the login issue was quickly resolved and everything is working well now. We're always here if you need us!