Tiger Medical, Inc.Reviews of tigermedical.com

Misleading advertisement, very very bad customer service. Misleading on delivery time. I will never spend one dollar with Tiger Medical. Don’t waist your time and money with this company. Stay away.

I'm genuinely flabbergasted at their horrific customer support. We ordered a $1000 physical therapy table, and after a very lengthy shipping period, the table arrived via a "shipper" that tried to deliver the table in a box that was literally torn open, with damaged parts falling out as the driver tilted the shredded box over. When I expressed my frustration at the condition of the shipment, the driver informed me "well, you can accept or refuse the shipment". So, I refused the shipment as I was not receiving what I paid for (a functional undamaged new table). When we contacted Tiger Medical, their response was that they would have to contact the shipper, then look to file a claim before they could begin getting a new table to us. So effectively, they are holding our money hostage, not delivering what we paid for, and looking to get paid back from insurance BEFORE taking a single step towards getting us our product. Ludicrous. I strongly urge folks to find another source for your medical products. Tiger is a shoddy middle-man operation that doesn't take *any* responsibility as distributors. They don't want your business, just your money.

Took over a month to ship the wrong part after paying for expedited shipping. Now after 25min. On hold they say it will cost me me to ship it back and restocking fee. What a terrible business they run. Customer service is a joke every time IF you get someone they're no help. Find another company don't waste your money.

Zero stars. Do not order from this company. The products are very low quality and the customer service is horrible. No shipping or tracking information. No order follow up. We had a table damaged during shipping and followed the claim process. No response. Had to follow up several times only to be told the small parts would be replaced and not the table. Client had more issues and drawer front fell off. Tiger Medical said it was due to loose screws and they ship products that way. We then asked for a return and were told we were out of the 30 day window and it was a warranty item. Called the manufacturer who said they would not cover it since it was damaged during shipping.

Horrible customer service. They don't know what they are talking about. I requested and paid for overnight shipping and it did not arrive timely. They have ridiculously limited customer service hours - you can't get them on a Friday afternoon. They don't send email confirmations. Their online website doesn't work when checking on an order status. I was told to ask for a particular person, Dan, but the rep I spoke with would not transfer me.

They sent the wrong item then after I returned it they said it returned damaged in a way that it just could not have been damaged during transport. Their most recent stars are all bad.

horrible experience!!! FIRST, THEY OVERCHARGED MY CREDIT CARD. I REQUEST 1 OR 2 DAY AIR DELIVERY, THEY SPEND 1-2 DAYS TRYING TO FIND THE CHEAPEST SHIPPING COMPANIES. ALL CHARGES LIKE THIS MUST BE PRE-APPROVED AND PREPAYED. LIE TO YOU THAT YOUR ORDER HAS BEEN PLACED. CALL YOU TO VERBALLY TELL YOU INSTEAD OF SENDING IT IN WRITING. CALL YOU TO TELL YOU THEY ARE SPLITTING THE SHIPMENT UP INTO 2 SHIPMENTS AS IT IS TOO BIG TO GO OUT IN ONE DELIVERY. THE SMALL PARTIAL DELIVERY SHOWS UP 1 DAY AIR. THE BALANCE DELIVERY SHOWS UP 2 DAYS LATER. YOU KNOW HOW I FIND THAT OUT? I AM GIVEN TRACKING INFORMATION THE DAY IT WAS SUPPOSED TO ARRIVE. I CALL THE TRUCKING COMPANY AND THEY TELL ME THEY JUST PICKED IT UP 20 MINUTES AGO.THEN DON'T REIMBURSE YOU FOR RIPPING YOU OFF ON THE NEXT DAY AIR FREIGHT CHARGE. NEEDED EXAM LIGHTS FOR AN EMERGENCY HOSPITAL GOING UP IN NYC BECAUSE OF THIS COVID EPIDEMIC - THEY KNEW THIS AND DID NOT CARE! I HAD TO HOLD PAYMENT ON MY CREDIT CARD TO DISPUTE THE OVERCHARGE.

I ordered an item in January and never received the product. When I called the company, she told me the order was cancelled by their sales team. No notification (phone call or email) was received. In addition, when I ordered the product, the price went up in half an hour. Is this an American company? I've never had this kind experience before.