TigerChef.comReviews of tigerchef.com

I am a home cook not in the restaurant business. This was my 2nd order from TIger Chef. The 1st order went well but this last order did not. After almost a week went by with no shipping notification I went on their website to check order status and there was no info. I requested info through their site and got no reply then sent two additional e-mails through the order status link requesting to cancel my order and again received no reply. Another request to cancel was sent via text to a text # provided on their website. Again, no response. Sent an e-mail to Cust Service that I got from the invoice on my PayPal acct last Friday and received a reply Monday AM saying they would attempt to cancel my order but later notified me that it had already shipped but the UPS shipping notice said "label created". Also the shipping cost was more than the cost of the item I ordered. Maybe they treat their restaurant owners better than those that order in small quantities. At any rate, their service was way below expectation this time and I won't do business with them in the future.

This is the worst company to order from. I ordered baking pan covers in the wrong size i never even took them out of original pkg. when i returned them i was told i had to pay for return shipping which was 60. 00 dollars on a 90.00 order and then a 15% restocking fee Beware do not order from this company!!

I am updating my review as TigerChef contacted me to resolve the problems I was having. They refunded the money for the items which were not working for me, as well as the backordered items and I find this to be a very fair resolution. The ordering experience was simple, the products are good quality and their prices are excellent. This was, I expect, a one-off issue. No harm, no foul. I ordered the an 18"x26" sheet pan with a 25"x17" cooling rack. The rack does not fit the sheet pan. I called and was told that I could return these two items, at my expense, for a refund. The items totaled around $20 with shipping, the return shipping would be around $30+ because of the size. There was no assistance to get the correct rack for this product, just the ability to return it, again at my expense. In addition, I ordered some towels, which still haven't come, although it has been two months. Not at all happy with my experience or their responsiveness. I will not shop here again!

Excellent Service

I only looked at the good reviews and wished I saw the negative reviews first before buying. I never understood why shipping was almost the same price as the item itself. My item wasn't that heavy either. But I paid for it anyways. When the item arrived, it was not the size I expected it to be. So I asked if I could exchange it for the same item but different size. They told me I'd have to return it with my own money for shipping and have to re-order the item I want. There were no deals or anything. They wanted me to overpay by shipping it back and order the new item with its ridiculous shipping fee. I emailed them upset saying it's my first time ordering from them and how it's unfair and they ignored me. Even if they respond to my post here, I doubt they will be cooperative.

The flatware is great quality for a very good discounted price compared to other stores. No complaints about their customer service.

Tigerchef provides competitive pricing and amazing customer service.

Ordred this hand guard to replace an OXO guard (the OXO guard was used for less than 9 months and the plastic chipped away onto sliced food - OXO would not respond to complaint). Did not know if this would work with OXO mandoline but ordered. LOVE IT -- 100% better quality than the OXO - especially since it is stainless and the fruit or veggie stays positioned much better in the mandoline. 5 stars!!!