Tiege HanleyReviews of tiege.com

Firstly, I really like the products and did notice a difference in my skin. However, their delivery timeframes are just too long, and it’s mostly because it takes them an eternity to dispatch anything. My first order took a week to dispatch, which at the time I thought was just bad luck. But when I went back and started a subscription, after 9 days nothing had been dispatched. The AI agent was no use at all so I requested a refund. They’ve lost a customer and will probably never even know because they’ve farmed out customer service to an AI agent.

These products are very good! The products quickly became part of my routine and leave my face feeling clean and fresh! They are among my favorites ever, but the process of purchasing them through this company's online platforms and app is truly frustrating. They have a big push towards subscriptions, which could be acceptable if the site was more reasonably navigable. It is not. I went into the app, just to buy a single extra item and the process of just adding one item to my cart and paying was so bad that I abandoned my purchase. Someone thinks they are being clever to push for a bigger spend, but the site is so convoluted as to not be a well-functioning storefront. I'd recommend that Tiege Hanley executives go through the process of trying to purchase from their own site using mobile and desktop access. Getting the added spend is clearly more important than having a loyal customer easily get products makes it difficult for me to recommend Tiege Hanley.

I've been a loyal customer for years, an emerald VIP at that. I had an active subscription that I forgot about, I left my trust in the email they usually send 2-3 days before the order goes through. This time I received no email, it wasn't in spam/junk and the order was placed. Within 10 mins I tried contacting Tiege Hanley and left them an email/message on their site in the hope they'd intercept it on time. Later, the order was then shipped from their EU/UK warehouse. Tiege finally got back to me and gave me 2 options - keep the order but receive a flat 25% discount or return the order on my dime. I returned the box but had to pay £44 in export taxes. You'd think with opening an EU/UK warehouse that they'd have agents online to manage orders in those timezones but no, they only have agents working in USA Central time. Also regarding subscriptions - would it not be better practice to include text & app notifications to let the buyer know they have an upcoming subscription? Email is not always reliable.

I’ve bought Tiege Hanley for a year and a half now. I changed my diet around the same time I bought my first box as an effort to improve my overall well being. At first I thought the product was awesome because I saw incredible changes on my skin as it stopped breaking out almost completely. But as time went on, I’ve noticed that my flawless skin was more linked to the diet than the product. When I eat a lot of processed sugar, I start breaking out regardless of using Tiege Hanley or not. So does it make a difference ? I guess it does on the dryness and color of my skin. It it worth 60$ CAD a month ? Probably not. The AM cream causes my skin to be much too oily and shiny. I guess it is caused by the sunscreen and I wish there was the option of getting the AM cream without it. Living in Canada, I see the sun in the winter once every two weeks. The cons simply outweighs the benefits. But what pushed me to write a review today is their shady business decisions lately. I wanted to skip my upcoming order because I have too much product, tried to do so as usual by SMS. It didn’t work. I didn’t understand why I couldn’t skip it and thought I wrote the wrong thing so I went back to the old SMS messages only to discover that they had simply removed all of the options that could remove an item, skip an order or delay it. Why ? I guess they don’t want to make it too easy on you. So now you have to log in to their confusing website. As soon as you log in and click on your account it will redirect you to an offer page with the text « proceed to your account » written in the lightest of blues and in font 10 at the bottom of the page. Anyway, what I’m trying to say is they’re trying to purposely make it harder to cancel your subscription / order and I think it’s disappointing coming from a company that I’ve never had a problem with before.

Honestly I love the product. But they give you this coupons for some one else to try out their product for free. And I tried to get my nephews who are teens a free box and see how it goes then I can help them with a subscription, they cancel the order. So why give a coupon? I also on my last order, it said I will get a free gift to try a diff product out next time, never did. My last order was 123 dollars. It Just makes me want to pause my subscription and not go back. Don’t tell your customers some thing, and not own it.

I specify that I have dry skin, with rosacea, I tried level 2 for two weeks and it made the situation even worse. Wash and Scrub left my skin even drier, Eyes doesn't seem to have had an effect while Am/ PM I liked them but they are not worth it. In my opinion it is good for those who have no problems, for those with normal skin but, for those with combination skin it is not convenient, they do not have the right ingredients that are good for their skin, only the niacinamide.

Cumbersome & Bad Customer Care Make It Impossible To Return & Place A New Subscription Order. I used to use the products on a regular bases, then I took about 1 year break & wanted to return, however everytime I placed the order & went to checkout to process it, I got an error page stating that the order is invalid as it has expired. I contacted support, after more than 12 hours I finally got an answer from joi of the support team, he told me that my account is paused, and I need to press a button to reinstate before I can proceed. So I logged back in and followed the instructions, however I could not find the restore account button. I contacted support again, and instead of them manually processing my order, as I requested the first time around when I submitted the support ticket, and told them what I wanted to order. Instead of doing that, I got another instruction email to deal with the technical hickups of the system, telling me that I would 1. Refresh the page, 2. Logout and then back into the account & then I should be able to see the green button to restore my account. I spent by now at least 20 minutes if not longer to try to resolve a technical problem, that isn't mine to solve but their problem, because I am no programming expert! Why can't support manually process the order for me and send me an update with the confirmation of my order and the receipt of it, when my credit card is on file, is it that impossible to do?! Why has customer service become so bad, that they can't assist the customer with a purchase?! Right now I am on the brink of not ever buying their products again no matter how good they are, simply because of the bad customer care they provide !!!!! But apparently they don't value a past customer that wants to spend another $600+ per year on their skin care products, otherwise they would treat their customers much better than they do right now with me!!!!