Tickets.comReviews of tickets.com

Absolute garbage. CANCELLED event and they refuse to refund money. Absolute garbage of a company and will never use them again.

Event cancelled due to corona virus, no refund available. Terrible business practice. Would not recommend in the future.

Hate u tickets on sale!!! Event canceled because of Covid 19 but u wanna tell me there a option to get a refund and then when I call to get it you say the rules have changed!!!! Poor customer service . I’ll never buy from you again. Stop sending emails that say a refund is a option when it’s not !! Im pissed!!!

Hot garbage, won't refund tickets for a cancelled event.

This website is an absolute scam! If your event is cancelled due to COVID-19, they will take your money and give you a “store credit”, which is set to expire and refuse you a refund! Customer service is horrific. We continue to get messages of “there is nothing else we can do”. They continue to hang up on us, or end the customer service chat online. You would think they’d cut a nurse on the frontlines a break, and help her support her family by issuing a refund for tickets that cost $1100... There are plenty of other ticket retailers that the American public can use, that are trustworthy and honest, once the pandemic is over and events begin to occur again. Use my review as a warning, and take your money elsewhere in the future. This is disgusting behavior in the midst of a global pandemic. They will be reported.

I am surprised by the terrible customer service and policies that this ticket broker has and I'm sorry that I bought tickets through them as I'm most certainly out my money. I never got confirmation of my tickets in the first place and the event was March 19th so they never followed up to let me know if the event was cancelled or postponed. I'm going to continue to follow up and also contact my credit card company and file a complaint.

If this company could get zero stars I would! DO NOT BUY FROM THEM!! Such a scam. Costumer service reps are so rude and unhelpful. I was told I would receive a full refund and then all compensated a credit THAT WILL EXPIRE! Who the hell is wanting/willing to go to any public events right now. I refuse to receive credit when I was initially told I would get a full refund. Whatever you do don’t waste your money on this company.

Shame on you Tickets.com! Shame on you to make money off of a concert that was cancelled due to COVID! I don't want a credit....I would like a refund!