TicketBust.com traffic ticket helpReviews of ticketbust.com

The motion they drafted was a pathetic generic template that addressed none of my circumstances. It is NOT true that they cater it to your specific circumstances, because mine even had information that belonged to a DIFFERENT customer! So of course the court denied it. When I reported back to them, I got zero customer support, no offer of a refund, and to add insult to injury, they also charged me extra. I hate this company. UPDATE: Oh - so now they reported my review because it was allegedly "misleading". That's so funny because it it isn't a flattering review, then it's something they'll dispute. But if it's a 5 star one, they won't fight it. Then why was I charged $29 for an extra year of “coverage” in case I got another ticket DESPITE the fact that their “trial by written declaration” for me was flat out denied by my traffic judge? I complained by email, no response. I complained by phone, I was routed to whatever person who put me on hold for ten minutes until the line went dead. DO NOT TRUST THIS COMPANY. DO YOURSELVES A FAVOR AND FIGHT YOUR TICKET YOURSELVES! Edit as of 2021: this company is lying. I DID email them. More than once, in fact. After I replied to their customer service rep, they just stopped responding altogether. Couldn't explain to me why I couldn't get a refund or why I was charged for an entire year. I also DID phone them but kept getting passed on to rep after rep and eventually got hung up on. They want YOUR MONEY and as soon as they get it, YOU WILL NEVER SEE YOUR MONEY AGAIN. Please, please, DO NOT TRUST THIS COMPANY. They will nickel and dime you like they did me. I truly regret having believed their "we value our customers" BS. Wow, wow, wow. Did Ticketbust just say that? Ticketbust's response "This sounds like you have a difficult time taking responsibility for your actions....you are the one that broke the law, not us" is just the most hypocritical reaction ever! Cute. If you're going to say something like that, perhaps take cover from the fallout, because I don't hear you taking responsibility for your mistake of billing me an additional charge and not contacting me back to rectify it. I contacted you folks. How dare you insinuate I didn't. I had to fight that charge for a few days and thank god my bank was able to reverse it. You NEVER corrected YOUR billing mistake, so how about you taking responsibility for that? Companies that always combat these negative reviews and treat dissatisfied customers like we are 100% wrong are never going to be truly successful. Because no company is perfect. And my negative review is an opportunity for you to ask yourselves, "where did we go wrong and how could we have done better?" instead of such an insulting comeback. It's because of folks like me that a company like you exists. The best companies are those that take us disgruntled customers aside to apologize to us for their mistakes, and to ask us how they can improve. So go ahead, Ticketbust. Post another snarky response. Because what you just said tells me and everyone reading this everything that we need to know about you: that you are holier than thou, entitled, fearful of accountability, and absolutely incapable of reaching out to customers you've disappointed and improving relations with them. Thank you for such a blamey, passive-aggressive response! I'm so glad EVERYONE can see your response! You've proven my point! EDITS: Hahahhahaha! I must have hit a nerve! Ticketbust removed the whole "This sounds like you have difficulty taking responsibility for your actions...you're the one who got the ticket, not us" comment! They edited their original response so as to make them look like they're compassionate (they're not). Of course I want to rant - you tried taking money from me that you didn't earn and I want customers to know that! I still don't hear you apologizing for that. Taking money when you weren't authorized to do so is so violative. Also, I don't wish you "good luck" with everything. I wish you "competence and accountability."

Definitely a bad experience! This is misleading company on how they handle your ticket for you. They only submit “clients” prefilled out dispute paperwork which could have been done by clients themselves at court which they don’t clearly tell you that of course! But there great at misleading to believe that they will represent you at court which they do not! They charge you $300 just to file paperwork... and they also don’t defer having you pay your bail for your ticket too. So there’s no benefit at all wasting your money hiring this company to file paperwork at court when you can do it yourself. To top it off there staff is condescending and arrogant when confronted about what services they claimed to have provided.

Horrible experience. It would be nice to be able to speak with a live person instead of email only. I hadcquestionscthst were never answered and kept just going around in circles.

Didn't work whatsoever, waste of my hard-earned money. Never will use this site or service ever again.

They didn’t help It was wasted money

They are horrible with getting back to you . I was found guilty on my ticket and then tried to get my processing fee but wasn’t sure how to do it . I try to ask them to help me and the agent was very rude . Don’t use this service it is a waste of time and money .

I realized I paid 199.00 for a declaration by letter. When I could of done it for free. Also was found guilty. Now to go to trial? I have to show up in roseville Calif. I live in Colorado. Not happy with your firm taking my money!

Very bad customer service