TIAAReviews of tiaa.org

Tool to plan retirement income does not work. Long phone menu encourages me again and again to use online tool. Support agent agreed website tool does not work on a Friday. Promised a call back on Monday. TIAA never called back by Wednesday. Get a different support agent when I them again. My customer file was not updated properly with details from last week's inquiry, so had to start from scratch with new rep. Frustrated asked to speak with original rep who never called back... sent to his voicemail. I will console myself gazing at the male homos with earrings sitting cozy close on sofa on TIAA's webpage splash screen.

It's ok, but hard to get straight answers to puzzling questions, and I have enough in the account that I have a dedicated "advisor." Figuring out how guaranteed money can be taken in retirement (does it have to be an annuity?), asking them to rebalance so that between two accounts the one with the better guaranteed rate has all the money for that investment while the other has the appropriate mix of funds, determining how diversified the various mutual funds are, all are subject to delay and lack of clarity. And some years ago, I had my "adviser" recommend a portfolio for me. I am glad I was careful and only devoted some extra money to it, to test how good the recommendations were. Most of the investments he recommended are worth less than I paid years ago, despite record stock market performance in more recent years. It's appreciated as a whole far less than my investments in ordinary TIAA funds and in my Vanguard portfolio. Some extremely bad advice, as far as I am concerned. I'm happy with how my funds have performed overall, and I like the 360 view. I find it easy to change investments for rebalancing. But help is inferior.

This company is horrendous. I've had my own account with them for over 30 years and never had to contact them. Recently I inherited an IRA from my father that is held by TIAA CREF. I was sent bales of meaningless drivel paperwork but nothing useful including the account number so I could transfer my funds to Fidelity. I tried booking an in-person appt at the location on the TIAA website that came up for my zip code. That office blew me off for over a week and then finally after emailing yet again I get a snippy phone message that no appt option was available for me at that location because it was a 'wealth management' location and only open to people who had over a million in TIAA assets. W T F. So I am not even worth spending 20 minutes telling me what I inherited and how to move it. This company made it clear I wasn't a valued customer. I have over $300,000 of other funds with them and inherited another $110,000 and I am not worth a phone call that gives me basic info. I have a deadline in which to do something with this inheritance and there are tax consequences. The fact I am so 'worthless' in the eyes of this company speaks volumes about the (not) service I will receive when I actually retire. I regret the day I ever signed up with this company through my previous employer. They are bad and can't answer a single question for an account holder. Not only that, they will 'wealth shame' you, coming from people who I sincerely doubt have a million dollars themselves. Haughty and ridiculous and beyond maddening. UPDATE: There are two class action lawsuits, one of which AARP just joined accusing TIAA of 'rebalancing' and suggesting sub-par investments to increase their commissions and fees. It is an active case, you can Google it for more information.

Such a terrible platform and so frustrating in the way they handled things.It's such a waste of time and money. I will rather just deal with Zin𝖾nsis Investment and enjoy the returns they provide, instead of wasting more time here.

If I could give zero stars, I would. This is a horribly organized company that is run like a call center, and with so many faceless employees involved in any transaction, it is a setup for the errors that occur. And when this happens, and large amounts of money are lost, they take no responsibility. Again, a faceless committee of “management” (you will never be allowed to speak to anyone with authority) will dig around and find some way to blame you for what occurred. And don’t even think about trying to access YOUR money quickly. It’s impossible. Chose Fidelity, Schwab, Vanguard - anywhere else. Run from TIAA.

I sent a package to TIAA with my husband's original death certificate in it. I sent it by express mail and paid $10. Also, each page of the package was carefully copied and included in the envelope. Then I get a letter saying "no death certificate was enclosed." Now someone has my husband's death certificate along with whatever else you disclosed without my authorization. I called and they said they would look for it and they would not call me back but I would have to respond in 5 days. I do not want to pay another $10 to verify delivery or call you when I am being accused of something that is a lie. Your service is not good. Frequently, if someone does not want to process a claim they will send a letter claiming that something is missing as in this case. Please quit delaying this case and process my claim.

I have been retired for 4 yrs I move my accounts to a life time aunity at the time of the transfer I was told each yr my monthly payments would increase the first 2 yrs were great I received my increases The last 2 yrs I have received no increases I have spoke to a representative and asked why. I was told the board of directors deside each year who will receive a increase. I dont understand what right the board of directors have to make such a decision with members money. With the cost of living intrest rates and inflation we know that tiaa is making $$$$$. I was a fan of tiaa but not anymore. They tell you one thing when you turn your money over to them and after 4 yrs everything changes. I have lost my trust with tiaa. The board members need to stop putting money in there pockets and start taking care of there members 🙏

TIAA is awful. I wish my employers offered other investments. It is difficult to adjust investments to other offerings across portfolio offerings (web site not user friendly), but probably the worst is how difficult it is to get my money from them when I want (and legally can) withdraw. Delay after delay, always some excuse. I am told a check is coming, only to find out a mistake was made.... always allowing them to keep my money longer.