TIAAReviews of tiaa.org

I received the TIAA BS response to my complaint—painting the problem I reported as ours. As always TIAA tells only part of the story. What part of we will wait and decide and the part you left out where I told TIAA consultant Charles that I would not sign a new form lead TIAA to conclude we wanted NO funds from the UPS account? You should have sent the same UPS funds monthly as TIAA received NO confirmation of cancelation. But as always TIAA takes it upon themselves to make decisions and cancelled our UPS monthly withdrawal and then demand a new form because TIAA had taken upon themselves to cancel the existing withdrawal. Let’s not kid anyone, TIAA then forced us to get new spousal form because TIAA decided to cancel the monthly withdrawal without OUR authorization. TIAA is a non-customer oriented company that will do or say anything to protect themselves. They are so stupid they can not even remeber my husband has a Dr in front of his name. I am so sorry that many Universities have been sucked into their worthless service.

We've changed our on line account to have tax forms mailed as we don't have a printer. They said they mail -2-2026. And again 2-7 2026. It's 2-27 and still nothing in the mail. I wish I could move our retirement account somewhere else.

TIAA CREF website was down all day today - not able to move my retirement assets allocation, probably lost some money. Spoke to them in the morning, promised to fix "an issue in a couple of hours" - they never did.

I have been attempting to roll over my retirement account out of TIAA and it has been a nightmare. They have all the documents, notarized, but keep finding reasons not to complete the transaction. Every customer service rep is really nice but gives different instructions. It's starting to feel like they are being deliberately obstructive. It really shouldn't be so time consuming to get my money.

Website keeps crashing, customer service is useless. I have spent WEEKS trying to set up direct deposit. Update: finally found a customer service number that could help. They said they set up the direct deposit. So, we'll see. Upgrading one star.

They messed up my IRA rollover and my money is missing in action. They cannot tell me who my financial advisor is (send me the contact details of somebody who does not provide advice). I cannot get any help to fix this issue

I have been waiting for a reply to try to schedule my brokerage assistant team appointment to a different person due to their lack of professionalism and finally to change to a different team it due to lack of response and professionally in the group that I was assigned to. I have notified the team manager and specifically a person named Caroline Goodman who is as supposed to take care of it as I assume she is higher up the chain. Extremely disappointed! Will see if I need to change my investments to a different company like Fidelity.

My dad passed in October and we have been trying to finalize his retirement funds. It is ridiculous the lies that we have been told and still no action or results. It is sad!!! Train your representatives and do what you say you are going to do.