TIAAReviews of tiaa.org

I regret enrolling in the TIAA retirement plan instead of the NC State plan. Over the years, the “financial advisors” at TIAA have not helped me grow my funds or achieve significant gains for a more comfortable retirement. I am currently 65 years old, so I have a few years left to prepare. I sought advice from a person at another financial institution who has successfully managed my wife’s portfolio. Yesterday, I spoke with a young “advisor” at TIAA who used complex terminology, making it seem that everyone should inherently understand funds, numbers, and financial concepts. When I thought I grasped what he was saying and asked for help in moving some funds and eliminating others, he said I had to do it myself. Is this how a financial institution operates? It’s disappointing for TIAA and this advisor to deny assistance when we are paying their salaries. I also discovered that I cannot move my TIAA Traditional funds, as no one had ever explained this to me. Avoid TIAA at all costs; they will never help you achieve your financial goals. And their customer service (advisors) is not helpful.

When I wished to cash in a variable annuity, some TIAA folks found various way to slow my progress. I did get the money in the end but I was frustrated by being told my redemption form could not be found which made me send it a second time by certified mail; then I was forced to send a form that was not truly needed, etc. To be clear, I am complaining about the annuity division only. The rest of TIAA has been fine for my wife and me -- we have an excellent advisor and the company's service besides the annuity division has been commendable. I recently advised my daughter to choose TIAA as her funds manager.

I had many of the same complaints about TIAA's service that I've been reading here, and had a good idea. I used to have GOOD TIAA advisors, but they left several years ago (probably due to the reasons delineated in the NBC story about the whistleblower at TIAA). When I looked up where they had gone, I discovered that one had stayed in my area and was now working with a smaller, but very reputable firm. I was able to get his advice. He says that a lot of others in his firm send him the TIAA questions.

The most incompetent employees I have ever dealt with They drag everything longer than needed It 4 months and I still don’t have my money Every time you talk to them they ask for different documents and give different information

TIAA is nothing but a bunch of ego-driven incompetent white men posing as financial agents. I am sick and tired of their employees lack of comprehension skills, lack of common sense, lack of listening skills, lack of uniformity, lack of honesty, lack of understanding policies, etc. They do WHATEVER they want to do with YOUR money, and I am fed tf up! Fraud is being committed at every turn, and since they refuse to correct it, I will simply remove my business! Not only will I be closing my account with them, but I will be reporting them to the BBB for a second time, and the SEC! DO NOT UTILIZE THERE SERVICES! I don’t know if it’s just misogyny, racism, or pure ignorance with them, but whatever it is I REFUSE to deal with it. Michael Powers, Doug Hindeman, Torin Wallace, and Bernie Davis are the most recent idiots I’ve had the absolute terror of dealing with, STEER CLEAR!

I no longer trust TIAA with my money or investments. They used to be a solid bank, but that has changed. If I were you, I would not trust them with a single penny of my money.

I am the executor of my friend’s estate and had a bad feeling contacting them after a letter I received. Spoke with a woman today to get the process started. Just emailed the death certificate. All other entities I am dealing with are accepting the copies of the will. TIAA wants letters testament from Probate court stating my executorship. Something doesn’t feel right, especially reading all of the reviews. Will report back.

Tiaa Cref has got to be a contender for the worst financial service outfit. I started an account for my daughter 30+ years ago when she was a minor and I was new to investing.The fund performance has been terrible. A mere fraction of what it should be. Couple that with the terrible phone tree and lack of service. My daughter now 40 tried to roll into Vanguard. She was unable to because she is listed as a minor. I called. After a painful journey through the phone tree I reached a human, I went through all the security hoo ha. Old telephone numbers and addresses etc Stuff no one else would know and I bearly remember. Then apparently lacking 1 bit of info , there is always 1 more bit they need, I was told I am unable to access the account. So the 40 year old minor can't move her money and I don't have access. I then tried general nonspecific to the account questions on how the system works. The human was unable to grasp the concept. Kept saying I didn't have access. Finally blew my top and got scolded for swearing. Meanwhile, they still have our money. Still fighting for access. This has been going on for a couple of of years. The phone calls are so frustrating that my daughter gave up. I give up for a while then try again. STAY AWAY FROM TIAA CREF investments.