Haider
Scam
It doesn't work properly. And the customer service is extremely slow to respond and refused to give me even a partial refund when I paid for a whole year upfront. Edit: They replied to my review, and everything they've said is lies. I expected a service like this to have basic human decency-level of customer service, but unfortunately it doesn't. They ignored my emails requesting a refund and removed me from the Discord group (the only other route to contact them). They make themselves sound really nice in their response, but it's a complete lie. Beware of this company, they will quite literally steal your money.
Response from Thumbnail TestJun 20, 2024
Hey Haider, Thanks for your feedback. We always strive for excellence and want to address any concerns promptly. It seems there may have been some misunderstandings about your experience—that's not what we aim for. We have a flexible refund policy - no questions asked if you don't like our product in 14 days. Simply reach out to our customer support, and we'll do the rest. On our side, in the back-end, we'll investigate to see what it is that we could do better in order to avoid such an experience - again, it's not what we want to offer. On the product side, we currently have no outstanding bugs, but it looks like we've probably missed something, since you mention that. We'd love to fix it for you. We value transparency and top-notch service. If you have more to discuss or need further help, reach out to us via live chat. Best, The ThumbnailTest Team


