Ilia O.
Testing did not help and Got overcharged
The testing did not help because I don't get enough views to compare titles with confidence. I tried canceling, was asked if I'd like to keep the service free of charge for a month and enable manual renewal (so I can cancel before getting charged). I agreed. Thumbnailtest charged me both for the "free" and the next month automatically anyway. I have tried chatting - I get "Okay, an agent will assist you shortly" and no more response. I have tried emailing the support - my email (from a personal Gmail account) got blocked/bounced. Edit: I kept waiting for the agent until I realized noone is going to respond. At that point I typed "Is there anyone to help" and, a miracle, someone responded and the refund got issued. So plus one star.
Response from Thumbnail TestMay 4, 2025
Hi Ilia, Thanks for the update and for sharing your honest feedback — we hear you. We’re sorry about the confusion. That shouldn’t have happened! We also apologize for the delay in support. Your experience doesn’t meet our standard, and we’re actively improving both our chat and email response systems. We're glad the refund was issued and that someone was finally able to help. Appreciate you giving us a second star despite the trouble — we’re working to earn the other three back. If there’s anything else we can do, feel free to reach out directly to [email protected] — we’ll make sure your message gets through.