ThryvReviews of thryv.com

We had a very disappointing experience with Thryv. Our company invested a significant amount of money with them over many years, even before they became Thryv, and unfortunately we saw little to no measurable results from their digital marketing and SEO services. We requested to cancel all services prior to 2025 for both of our companies. One account was cancelled, but the other was not. The account manager handling our request later left the company, and we were told there was “no record” of the cancellation request for the remaining services. We were then informed that each individual service required a separate cancellation request, despite clearly requesting to cancel all digital and print services. As a result, we were billed for print advertising services we did not approve and later contacted by collections regarding those charges. This was extremely frustrating, especially considering our long payment history and years of business with the company. We even gave Thryv another opportunity by signing back up for digital services later on, paid on time throughout the contract, and still did not experience meaningful results or improvement in lead generation. Overall, the experience was disappointing, communication was inconsistent, and the billing dispute process was very frustrating. Based on our experience, I would not recommend Thryv. This is my response to Thryv reply: Thank you for your response. I would still like this matter reviewed further because I genuinely believe there was a misunderstanding regarding the cancellation of services. I have email evidence showing that I attempted to cancel services with our account manager, Jenna Takenishi, in March 2023. In one of my emails, I specifically stated: “Just continue the website service and cancel everything else.” At the time, I believed this request was sufficient to stop the remaining advertising services. Jenna was our active account manager, and I had no knowledge that she later resigned from the company. After taking over management of these accounts in 2022, I relied on communication with Thryv representatives to manage and cancel services appropriately. What has been especially frustrating is that this matter has now been sent to collections despite my good-faith efforts to communicate and resolve the issue. We were long-time customers well before Thryv, dating back to Vivial and earlier advertising relationships. Over the years, we invested significantly in advertising under Bob’s Sweetwater Pumping Service, B and B Pumping Services, and now 2B Environmental Inc. Additionally, we recently signed up again with Thryv, and even during that experience we encountered cancellation and billing issues that required us to dispute charges. This reinforced my concern that there may be ongoing problems with how cancellation requests are processed and communicated. I respectfully request a good-faith review of the account history, cancellation communications, and billing timeline, especially considering the email evidence showing my intent to cancel all services except the website.

Thryv Marketing did a terrible job all around. Scheduled meetings at times did not happen, promised reports were never received, Thryv lost control of our spend so we were charged beyond budget, people were not able to explain to us what Thryv had done / was doing to advance our marketing campaign, a different person was assigned to talk to us each time and they seemed to have no knowledge of the account or our past issues, and bottom line, our business decreased under Thryv which is the last thing anyone wants from a marketing agency. Not for me to analyze but didn't seem that Thryv had the knowledge level or resources to have taken on more business.

its garbage dont waste your time. You'll get snake oil salesmen left right and center that over promise and under deliver, and then when you reach out to a representative to cancel, they send you to another one that will continue with the snake oil sales, get billed for another month a week after requesting to cancel and then not get a refund due to some fine print policies you werent told about in the first place. They pressure you and ring you for months to try and bring you on board and then when you finally are on board, everything is buggy, half of the service they offer is unavailable and the rest is just garbage tied together with garbage. They use the fact that they own yellow pages to gain your trust. I for one am regretting not looking deeper into them because they dont have accessible reviews on Google, Facebook or any major business profile they control, with the only reviews on third party websites like ProductReviews and TrustPilot where they're poorly rated and have no control over the reviews that go up

When I tried to cancel you objected saying I had a verbal contract. That's ludicrous, if it's not in writing it's not a contract. You did not produce what you said, and when i canceled you hit my account for $744 within two weeks after I canceled which should have been 30 days. What you did was illegal. FRAUD!!!!!!!!!!!

This company has been ripping me off for years. Finally they let me out of contract after so many promises. And then what happens. They just took money out of my account again 2 days ago. They are awful on customer service and don't do anything they claim they will do. Save yourself the headache and pass on this company, they are there for you and after you sign a contract they are gone. I have been dealing with it for 20 years.

Absolutely terrible company. DONT DO IT!!!!

They are useless. All they care about is making you agree so they have you for 6 months. After that they dont care if their service helps your or not. They will lie to make you sign up. They do nothing to help you even though you are paying them 250 dollars a month. They just stop calling and keep collecting.

I attended a Thryv 'Product showcase' online event today. The promise for the session was that I'd be informed about exciting new product updates to Keap, the product I've used for more than 14 years (and that's recently been acquired by Thryv). For the first half of the event, Keap wasn't even mentioned. I felt confused, let down and disappointed. When Keap was mentioned briefly towards the end, there was no clarity on relevance of the features to the version of Keap I use and no timelines given – nor was there any clarity on how Keap and the Thryv Marketing Center, which was heavily promoted at the beginning, were going to align / cooperate going forward in the wider Thryv ecosystem. This felt like poor expectation setting and poor communication. Sadly, I left with my confidence severely dented in Thryv as a company.