ThryvReviews of thryv.com

Our contract price was almost $5500.00 for one year. Upon renewal, they bragged how their advertising got us 79 calls. That's a laughable number considering the cost. I lost money. They are nice to you until you cancel. Once you do cancel, you are no longer worth their time. I cancelled directly with my rep, Libby Bigolin, who now will not answer my questions. I sent her 3 emails over a 3 week period that went unanswered. I was just trying to find out why she didn't cancel ALL of our advertising as requested. When I was able to reach her by phone on 05/05/22, she stated she thought I was rude because I asked "what gives?". Seriously?!? I still have not received an answer. Lastly, they want all billing done on your credit card. It's easier for them to take your money and harder for you to stop them. Just read some of the 439 Better Business Bureau Compliants, they're pretty much all the same. Do NOT do business with Thryv.

Not transparent at all. They aren’t upfront with contracting or pricing. They end up owning all your website content. Pricing is outrageous and their customer support is very slow. Don’t get stuck with these guys.

So I have been in need of new software to manage my email, SMS messaging, client appointment booking, and social media channels for my small therapy private practice. I have been meeting with various sales people from companies this past week and watching live demonstrations of their products to determine if they will be the right fit for my mental health practice. So far, I haven't found the right fit. This morning, I scheduled a live demo with Mitchell Pellerin from Thryv (817) 790-9580 to learn more about their HIPAA compliant software for healthcare practices. Our video call was scheduled for 7:30 AM PST and we joined the Zoom chat shortly afterwards. Thryv advertises states "We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful." (Thryv Website) He opened the demo by asking me what I do in my business. After I informed him I am a mental health therapist, he informed me that he had already gone to my website and looked at my specific webpage "LGBT Christians" and asked me more about this service. I let him know that I work with LGBTQ+ Christians exploring how one's sexual orientation and gender identity interacts with one's Christian faith. I explained that I often help queer folks come out of the closet to their Christian families, and do family therapy. He let me know that he is a Christian and asked me if I am performing Christian counseling in my profession. I let him know I am a trained Christian counselor. I have experience working as a staff clinician at a Christian counseling center in the San Francisco Bay Area and have since worked with queer and (and non-queer) Christian clients over the last decade. He put his hand against his chest and informed be that he refuses to move forward with the Thryv software demonstration because he does not agree with the nature of the work I discussed with him regarding LGBTQ+ Christians. I was SHOCKED that he would not provide a software demonstration to me because I serve the LGBTQ Christian community in a professional therapeutic capacity. I expressed my feelings to him and encouraged him to consider rethinking this. I asked if there was someone who would actually be willing to help me and he tried to locate another employee. I did not receive a software demo this morning after all. After I hung up the Zoom call, I cried at my desk. I felt deeply saddened, angry, and disgusted with his words. I thought about my client who was held at gun point, the one who was tortured by 5 men, and the countless who have been violently assaulted. Spit on. Shouted at. I feel so so so deeply sad for the LGBTQ community I serve. For my friends. For family members. For people I don't know. For my current clients. For my past clients. But my tears were futile, for I knew that I was only experiencing a single drop in the bucket. A single drop of the discrimination, rights refusals, violence, and hate that the LGBTQ+ community members face on a daily basis. This was a tiny drop of how much the community has been beat up, put down, spit on, and murdered. I called back the main US Thryv number with interest in finding out if this company practices discriminatory behavior with all LGBTQ persons or those who work with them in a professional capacity. I spoke to another Thryv employee who let me know that all of the supervisors and executives were off of work today, due to the Labor Day holiday. I asked him about the practices of Thryv and if they deny their software services specifically to LGBTQ+ persons or to LGBTQ+ Christians, or to mental health therapists who work with them. The employee expressed that he "hoped" that Thryv did not have this type of stance and would follow up with me with my complaint. Lastly, someone from the "diversity department" reached out, scheduled a video call with me to discuss what happened, but didn't follow the video call instructions that were emailed to her so we did not connect. She never followed up after that. No one else from the company ever followed up, either. Thryv is a software company that discriminates against lesbian, gay, transgender, and queer people as well as the healthcare providers who serve them.

Your sales rep, stop to see our problems and she would stop back the following week. Let me know if you see her we have NOT. These problems have been with us since we started with Thryv. I am looking elsewhere for help. Tom Kerbler

i a, extremely disssapointed in yalls service because i have not gottten one job from yalls service so if someone can explain whats going on that would be nice....... sadly Preston Stephens!!!!!!!!!!

We had have nothing but problems with Dex Yp since we started with them a few years ago. We were conned into thinking we NEEDED to use them to be in the phone book. We cancelled the service in October of 2020, they only cancelled the phone book, not the online. I called at the end of the year as were still getting bills. I have returned the bills to them clearly stating that we cancelled the service. I called again at the beginning of April, spoke to a man name Chris. He said it was going to be cancelled and we were good. Well, they sent another bill on May 1rst with additional charges on it. I called again today and they said they had no record of me canceling it until April. That is a flat out lie, as I did contact them. In reading the reviews for them online now, I can see that they have scammed most everyone that has dealt with them. I want the charges removed, and they refuse.

beware, they are a scam. I pay to update my listing on Yellowpages on APRIL 29, Today 18 May my listing still blank, with wrong information. Support doesn't do anything to fix it. Runaway from Thryv.

This company is the same as Dex/YP and walks the line between business and fraud. Horrible service and "contracts" with inaccurate information. Sales rep lie to get signatures. Avoid working with these crooks.