ThryvReviews of thryv.com

If I could make it 0 I would. I signed up to Keap (now Thryv) with the intention of it being my lead management tool. I no longer have need for the tool, never ended up using it and have been trying to cancel. I wasnt able to do it via the online portal, the help section walks through a series of steps that do not apply with my configuration. I then called their Australian contact number (that is where I am based). They couldnt cancel they could only give me the contact for the US number I needed to call to cancel. It being the middle of the night I wasnt able to do that. I then found a way via Thryv's website to lodge a request to cancel. They then submit the request to a "Customer SUccess Manager". I made it clear before they did this I had zero interest in any discounts etc I just wanted to cancel. Still the customer sucess manager reaches out by email to me with a link to book a time, the majority of which are time slots in the middle of the night! I am now having to wait for a call on Saturday morning my time at 7:30am so I can tell this person what I have already requested online. Terrible customer service. I have no idea as to the product's quality as I haven't used it and no longer have need for it.

I would give thryve less than zero if it existed. Shady business practices at best. They old yellow pages would review your contract every year and try to renew suited on your business needs, Thryve will auto renew for a longer time period than the "book" is good for. The book is now a two year book so they charge the customers the same or more and do halve the work. The customer service employees are well rehearsed to deal with irate customers since they probably get hundreds of complaints every day, I don't know how they lookin the mirror at night knowing that they sold they souls out of being decent human being for the pittance that Thyve pays them. Very unethical company and would advise everyone to stay away. Not to mention the "book" they sell isn't thick enough to create a roll of toilet paper with .....

I have been locked into a contract with Thryv now for almost 5 months where I have only received 2 calls from their advertising efforts despite being told upfront that my monthly send would yield an estiated 6 calls per month. After reaching out to discuss several times with them what is being done, they have not been able to provide any information regarding where my marketing spend is going, what changes are being made, and any information that they are actually providing a service for the high monthly cost I am spending. I am still reaching out after several attempts to get them to release me from my contract where there has been minimal communication or urgency to try and help a paying customer. This company is by far a scam and would avoid at all costs.

Please don’t go with these guys, it’s a poorly run company, Im saving you time and money, use someone else for Google ads and directories or learn to do it all yourself, they only really offer a couple of directories that are useful with google rankings, but can’t even deliver on that, just stay away, I’d almost go as far as calling what they offer a scam

Terrible customer service with no explanation of your purchases, contracts and renewals sent to incorrect email addresses so you're not able to cancel, talking to 15+ people on the phone and get nowhere, over a month long of trying to cancel the account because of no ROI, insane contract verbiage we didn't see or agree to, added on services and payments we didn't sign or agree to. This company and the yellow pages steal money from businesses and provide no updates or ROI in return. Highly recommend you stay away and focus your marketing dollars on something beneficial.

WE CANCELED OUR ACCOUNT WITH THEM IN MARCH. THEY SAID FOR US TO PAY THEM $272.50, WHICH WE DID. NOW IT IS JUNE AND THEY ARE STILL SAYING WE DID NOT PAY THEM THE MONEY. WHICH I HAVE SENT THEM A COPY OF THE INFO FROM THE BANK AND THEY STILL CANT FIND IT.

Very disappointed with Thryv/Yellow Pages advertising service. A sales representative (Tushar Mala) came to us and promised results, and we were told that if the advertising did not work, a refund could be arranged. After spending more than $1,350 and running the campaign for over a month, we received ZERO calls and ZERO leads. Not even a single enquiry. What makes it worse is that our business actually slowed down during this period. When I raised my concerns, the response I received was, “I’m just a worker, I can’t do anything.” This is extremely unprofessional, especially when that person is my only point of contact with the company. My emails and messages have been ignored, and nobody seems willing to take responsibility or provide a solution. No refund has been offered despite the promises made during the sales process. I feel completely let down by the service, communication, and support. Spending over $1,350 for no calls, no leads, and no customer service is unacceptable. I would not recommend this service based on my experience.

Too many bells and whistles for a sole proprietor at $240 a month for the lowest tier turns out to be $2,880/year! I can't believe I paid so much for so long! *kicks self* Cancellation requires 29 days and you have to speak with the cancellation department before it becomes in effect. I really enjoyed my business associate Brian, but other than that, you can get so much more from such less expensive memberships.