ThryvReviews of thryv.com

Had service with this company for years no real complaints. We have shifted things with my business and determined we needed to cancel services and that’s where everything went terribly wrong. Collectively, I wasted about three hours on the phone over a period of four or five phone calls, trying to cancel service Three out of the four times they said they would cancel and never did my credit card continue to get charged forcing me to lock the credit card so they can no longer charge me. Supposedly this is the last month of charges not holding my breath terrible whole times incompetent staff overseas customer service Would not recommend to anyone

I started with Thryv like a year and a half ago. They built my website and promised all kinds of help in terms of marketing, accounting, software, etc. Every single time I called and asked for help with some of the things I was promised by the guy who sold me my $400 per month partnership, I was met with a, "We are happy to do this but it'll be an extra $x amount per month with an extra six month minimum commitment." They were able to do a few things without charging extra but were always so disorganized I would have simply rather done it myself. My google listing was wrong for MONTHS and they just continuously said they'd fix it and never did. Eventually, when I left the service, I found out that this adjustment that was wrong (address was 45 minutes away from the location my business was actually located at) took about 3 seconds to fix. So Thryv just left me hanging on this for months out of either laziness or disorganization. I built everyone at Thryv up about an important date for my business back in September and talked to several people about it in advance as a day we needed to really dial in marketing and client acquisition but when the time finally came, and I for their help, there was nobody even assigned to my account. I could literally go on for HOURS about how many times this company dropped the ball. But I think I've made my point. You're better off handling everything yourself, even if you don't know how to do most of what Thryv offers because at least that way someone would be making an attempt and you wouldn't be flushing THOUSANDS OF DOLLARS down the drain. At this point, I'm just keeping my eye out for a class action lawsuit against them.

Please read the reviews on here guys This is 100% a scam company we had a demo shown to us and we were talking to the outside sales rep for about a week we eventually parted ways and told him that this product would not work for us a month after we get charged we told him that we did not sign up for anything they said that they sent us a text message and that was the contract lol This is laughable they said we were on a 6-month contract If nobody wants your product why would you have to lock them into something that they do not want. Tell you why it's because nobody wants this product The only way they can make money is if they lock you in and force you to pay for something that doesn't work please do not waste your money.

I've heard they are good for business management software, but they have been absolutely TERRIBLE for my marketing needs. Just a complicated middleman adding no benefit. They need to submit tickets for technical support for the most basic things like changing an address or uploading a profile picture. They also take a cut of how much you spend with whoever you are advertising with (Google, Facebook, etc.), on top of the monthly subscription fee they charge you. One of the campaigns I am running, the email, website and form request don't even work. So my potential customers are seeing my add, but have no way of contacting me, from an add I'm paying for every day. I've spent HOURS on the phone with technical support who cant figure out their own software. At this point I'm $1,000 in for two months and haven't received one call or email. Skip Thryv, go straight to Facebook, Google, etc. to advertise. It appears they re-use phone numbers. I'm constantly getting calls for OTHER companies, and none for my own. UPDATE: While it appears Gabe from Thryv responded to my review, he doesn't respond to your email or calls. This just makes it look like they care. In the last month Thryv has charged me an unauthorized $510, in addition to not letting me cancel my services, even though I am extremely disappointed with their service. I have removed my stored credit card information, but they keep your credit cards illegally so they will just continue to charge you and not let you cancel. This is illegal.

Thryv is a ripoff and is impossible to cancel, despite calls, emails to cancel. I finally had to change/cancel my credit card and file a dispute with my credit card company. After paying them $187.50 per month for years with no verifiable results. MY ADVICE, NEVER USE THRYV OR GIVE THEM YOUR CREDIT CARD NUMBER!

Thryv Representative fraudulently updated contract to show renewal after a meeting where she was told specifically not to renew. She continued this fraud by lying to her superiors and ignoring repeated requests to provide documents. Thryv accounting lied and continued to apply charges. When back charge amount was finally agreed to, Thryv customer service discontinued contact after promising to continue limited listing coverage. To say this company lacks integrity and good business practices in an understatement. BEWARE

No Stars. This company sold us a platform that doesn't work. The program deleted our current google listing due to a technical issue with their system. When asking about a refund they declined. Stated that technical support will be contacted to resolve the issue. All of our years of reviews are gone and we haven't received any calls for a few days costing us tons in sales. I would not recommend this company to anyone. Not user friendly and they haven't shown me that it works. Cancel your cards and fight it in court.

Apparently Thryve objected to me using the full names of the staff that screwed me over so flagged my review. So i was asked to update my review. It's also notable that i didn't recieve the standard BS and completly phony and insincere response from Gabe , their PR rep. When i am reviewed on Yelp there are no such objections to reviewers using my name but apparently Thryve can't handle the scrutiny because they are low life crooks that want to hide behind their anonymity. Just be aware of this before doing business with these criminals. They will do everything to not be held accountable for their actions. I wonder if this insincere creep's name is really even Gabe. Can one trust the veracity of a person if they dont even use their real name ?. If i am asked to edit my review again i will refer to the Sales rep as Rat, his manager as Snake and their hotshot corporate guy as skunk although it will be somewhat disparaging to rats, snakes and skunks. ............ ....................... ...... Edited Review * I noticed that all of the 5 star reviews for Thryve posted on this site say INVITED at the top of the review. I don't know exactly what that means but it appears to suggest that Thryve asked them to write their review which begs the question as to whether or not there was a quid pro quo for these 5 star reviews. I don't know either way so it would be informative if someone could clarify what Invited reviews entail. *********** i have a small Locksmith Co. in SF. All i wanted was an alternative to Yelp. Bill L. , the Sales rep was very personable and seemed to pretend to care about me as a customer. He promised leads. i wasn't really interested in their other products. I manage scheduling and payments and contacting customers through other programs . I needed customers. Boy oh boy did they screw me over. The first month things were fine though it was hard to tell if the leads i was getting were from my existing Yelp program or from Thryve because Thryve attatched a tracking number to my Yelp ads, and also during the first month added to my Yelp budget, so everything went through Thryve''s tracking number so it looked like it was coming from Thryve . After the first month leads dropped precipitously and then continued to drop month after month. i asked Bill about it and he brought in his manager Doug J. They were supposadly trying to clear things up but it just got worse and worse. Bill then told me that if i paid more money and got into their AI marketing program my business would improve tremendously. That was a lie. When he lied and he knew it was a lie. They brought in this guy named David O. They all put on this big show like they were going to do all these things to undo the damage they had already done and get me leads with their exclusive super duper AI tech BS. Earlier i had asked them to remove the Yelp tracking number. I was very adamant about it because i couldn't text with my customers with it on. Well this O guy was a real douche. When they finally got the program up and running the only calls i got were from 50 miles outside my service area. By then i couldnt even afford to advertise with Yelp because Thryve had sucked me dry. So i was getting 0 legit calls. It was horrible. Then i got a call from an old customer who just happened to have my number saved in his phone and he thought i was out of business. Apparently he used Yelp to call me but got a disconnected number message. It turned out Thryve had reinstated the Tracking number after i asked them not to and the number they used was a dud so when people called it they thougjt i was permanently closed. I dont know how long it was effective for. it must have been at least 2 months because during that time i was only getting a few calls a week from customers who had my number saved in their phones. So these people completly screwed up and of course wouldnt take responsibility, wouldnt return my calls wouldnt resolve anything but were still billing me . You could count on that. They would suck you dry and give nothing in return. The Thryve part is for them. They thrive as they suck you dry. Bill, Doug and Dave are all greedy con men with no integrity or intention of following through on their promises. I finally had to get my bank to stop them from billing me and i had Yelp change my number back. Caveat emptor ; these people will screw you big time while they smile and lie to you and know that they're doing it. Its hard to believe how cynical and nasty they are. No integrity, no scruples, no ethics just sheer greed.