ThryvReviews of thryv.com

Response from ThryvOct 14, 2024

Hi Emrah, thank you for taking the time to share your feedback regarding your experience with Thryv. I am truly sorry to hear that we have not met your expectations and that you feel our platform has not delivered on its promises. Your concerns about our onboarding process and customer service are taken very seriously. We strive to provide a seamless experience for our customers, and it is clear that we fell short in your case. I apologize for any frustration this has caused you and understand how important effective communication and support are for your business. I would appreciate the opportunity to discuss your experience further and work towards a resolution. Please reach out to me directly at [email protected], and I will ensure that your concerns are addressed promptly. Thank you for your feedback, as it helps us improve our services. We are committed to making the necessary changes to enhance our customer experience.

Response from ThryvOct 14, 2024

Hi Ron, thank you for taking the time to share your feedback regarding your experience with Thryv. I sincerely apologize for the frustration and disappointment you've encountered. It is our goal to provide exceptional service and support to all our clients, and I regret that we have not met your expectations in this instance. I understand your concerns about the lack of communication and the effectiveness of the services you have received. Please know that your feedback is invaluable to us, and we take it seriously. I would like to personally investigate this matter further and ensure that we address your concerns promptly. Could you please provide me with your contact information or reach out to me directly at [email protected]? I am committed to resolving this issue and restoring your confidence in our services. Thank you for your patience, and I look forward to hearing from you soon.

Response from ThryvOct 14, 2024

Hi Steve, I sincerely apologize for the issues you have encountered with your advertising. Your concerns are important to us, and I want to assure you that we are working to improve daily. I am truly sorry to hear about the miscommunication you experienced with our sales team and the billing issues you faced. This is not the level of service we strive to provide, and I understand how disappointing it must be to feel misled. We are committed to improving our processes and ensuring that our customers receive the support and transparency they deserve. I would appreciate the opportunity to address your concerns directly and work towards a resolution. Please reach out to me at [email protected], and I will personally ensure that your situation is handled promptly. Thank you for your long-standing business, and I hope to regain your trust in Thryv.

Response from ThryvOct 14, 2024

Hi Steven, I am genuinely sorry to hear that you have faced ongoing issues with our software and that our services have not met your expectations. It is disappointing to learn that you did not receive the results you anticipated from your search engine optimization efforts. Additionally, I apologize for the challenges you encountered with our customer service team. This is not the level of support we strive to provide. I would appreciate the opportunity to address your concerns directly and work towards a resolution. Please reach out to me at [email protected], and I will personally ensure that your issues are prioritized. Thank you for your feedback, and I hope to have the chance to restore your confidence in Thryv.

Response from ThryvOct 14, 2024

Hello there, thank you for bringing this matter to our attention. I sincerely apologize for the billing issues you experienced with Thryv. It is concerning to hear that you were billed for advertising services that you did not authorize, and I understand how frustrating this situation must have been for you. I am committed to investigating this matter further to ensure that it is resolved promptly and to prevent similar issues from occurring in the future. Please reach out to me directly at [email protected] so that I can assist you in resolving this issue and ensure that your concerns are addressed. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.

Response from ThryvOct 14, 2024

Hi Justyna, I am truly sorry to hear about the issues you faced regarding billing and communication. It is unacceptable that you were charged for a service that was not provided, and I understand how frustrating it must be to feel that your concerns were not addressed adequately. We strive to maintain clear communication with our customers, especially regarding cancellation policies and service agreements. I apologize for any confusion or lack of clarity you experienced. I would appreciate the opportunity to resolve this matter for you. Please reach out to me directly at [email protected], and I will personally assist you in addressing your concerns and seeking a resolution.

Response from ThryvOct 14, 2024

Hi Frank, I am truly sorry to hear that the video submission process did not meet your expectations and that we were unable to provide clarity on why Google did not accept the video. This is not the level of service we strive to provide, and I appreciate you bringing this to our attention. I will ensure that our team reviews this situation to prevent similar occurrences in the future. Your feedback is invaluable to us, and I would like to discuss this matter further to see how we can make things right. Please feel free to reach out to me directly at [email protected]. We appreciate your loyalty as a Thryv customer and hope to regain your trust.

Response from ThryvOct 14, 2024

Hi John, thank you for taking the time to share your feedback. I sincerely apologize for the difficulties you encountered, particularly with our customer service and the login issues. As a business owner with 43 years of experience, your insights are invaluable, and I regret that we did not meet your expectations. I understand how frustrating it can be to face communication barriers and technical challenges, especially when you are trying to resolve an issue. I will ensure that your concerns regarding the clarity of our support staff and the password reset process are addressed with our team to improve our service moving forward. Your feedback is crucial to us, and I would like to discuss your experience further to see how we can make it right. Please feel free to reach out to me directly at [email protected]. We value your business and hope to regain your trust.