ThryvReviews of thryv.com

Response from ThryvDec 5, 2024

We are incredibly sorry to hear about your negative experience with Thryv. We take all customer feedback seriously and are always striving to improve our business practices. We want to assure you that we take HIPAA compliance seriously and are currently working on providing additional training and resources for all of our staff to ensure that they are educated on all aspects of HIPAA, including the Business Associate Agreement. We apologize for any double billing or billing errors that you may have experienced. We understand this can be frustrating and we are actively working to improve our billing practices and provide better support to our customers. Regarding your difficulty in reaching us, we apologize for any inconvenience this may have caused. We strive to be available to our customers during regular business hours, and we understand how important it is to be accessible. Once again, we apologize for the negative experience you had with Thryv. We take this feedback seriously and are actively working to ensure that all of our customers have a positive and enjoyable experience when working with our team. If there is anything we can do to make this right, please do not hesitate to reach out to me directly at [email protected] and I'll do my best to personally address the issue. Thank you for taking the time to share your feedback with us.

Response from ThryvOct 29, 2024

Hi Lara! Thank you for bringing this issue to our attention. I’m sorry to hear that you haven’t been contacted since you started using Thryv. Your experience is important to us, and we want to resolve this as quickly as possible. Please reach out to our support team at [email protected] so we can assist you in troubleshooting any issues and ensuring you are successfully using our platform. Thank you for your patience, and we appreciate your feedback!

Response from ThryvOct 28, 2024

Hi Ingrid, thank you for sharing your feedback, and I'm truly sorry to hear about your experience. At Thryv, we strive to provide excellent service and support, and it’s clear we fell short in your case. I understand your frustration regarding the emails from the CRM, especially after canceling your service. I’d like to help resolve this issue as quickly as possible. Please reach out to me directly at [email protected], and I will ensure that your concerns are addressed promptly. Your feedback is invaluable, and I appreciate the opportunity to make things right.

Response from ThryvOct 28, 2024

Hi Rafael, thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with our trial service. We aim to provide clear communication and effective solutions, and it seems we fell short in your case. I’d like to investigate this matter further and ensure we resolve it to your satisfaction. Please reach out to me directly at [email protected], and I'd be happy to help resolve this issue for you. Your satisfaction is important to us, and I appreciate the opportunity to make things right.

Response from ThryvOct 14, 2024

Hi Ray! Thank you for taking the time to share your experience with Thryv. I sincerely apologize for the frustration and dissatisfaction you have encountered. Your feedback is invaluable, and I want to address your concerns directly. I am truly sorry to hear that our service did not meet your expectations, particularly regarding the integration of your social media accounts and the communication you received from our team. It is our goal to provide clear and accurate information, and I regret that we fell short in this instance. I understand how critical these services are for your business, and I apologize for any inconvenience this has caused. Regarding the issues with your account cancellation and refund, I want to assure you that this is not the standard of service we aim to uphold. I will personally investigate this matter to ensure that it is resolved promptly. Please reach out to me directly at [email protected] so that I can assist you further and ensure that your concerns are addressed. We take all feedback seriously, and I appreciate you bringing these matters to our attention. Your experience is important to us, and we are committed to making the necessary improvements to prevent similar situations in the future. Thank you for your patience, and I hope to have the opportunity to resolve this matter to your satisfaction.

Response from ThryvOct 14, 2024

Hi Margaret, thank you for bringing your concerns to our attention. I sincerely apologize for the issues you have experienced regarding the closure of your account and the subsequent billing. I am sorry to hear that you felt pressured during the account closure process and that you are still receiving bills with late charges. This is not the level of service we strive to provide, and I understand how frustrating this must be for you. Additionally, I apologize for the inconvenience caused by our phone availability and the outdated voicemail message. To resolve this matter promptly, I encourage you to reach out to me directly at [email protected]. I will personally ensure that your account is reviewed, the closure is processed correctly, and any erroneous charges are addressed. We appreciate your patience as we work to rectify this situation, and I assure you that we are committed to improving our communication and service standards. Thank you for your understanding, and I look forward to resolving this for you.

Response from ThryvOct 14, 2024

Hi Sabrina, thank you for taking the time to share your feedback regarding your recent experience with Thryv. We sincerely apologize for the dissatisfaction you encountered during your demo call. Your experience does not reflect the high standards of service we strive to provide to our customers. We understand that clear communication and a thorough understanding of our offerings are essential, especially when you are exploring options for your business needs. It is concerning to hear that you felt the interaction was unproductive and that Brandon's approach did not meet your expectations. We will address this matter internally to ensure that our representatives are equipped to provide informative and engaging conversations. Your feedback is invaluable to us as we continuously work to improve our services. We would appreciate the opportunity to make this right and provide you with the information you need about our products. If you are open to it, please reach out to us directly at [email protected], and we will ensure that a knowledgeable representative assists you promptly. Thank you once again for your feedback. We hope to regain your trust and demonstrate the value that Thryv can bring to your business.

Response from ThryvOct 14, 2024

Thank you for sharing your feedback regarding your experience with Thryv. I sincerely apologize for the frustrations you have encountered, and I want to assure you that your concerns are taken very seriously. It is disheartening to hear that you feel we have not met your expectations, particularly regarding support and pricing. We strive to provide transparent communication and reliable service, and it is clear that we fell short in your case. I understand how critical it is for your business to have consistent access to our services, and I regret any impact this has had on your operations. I would like to investigate your concerns further and work towards a resolution. Please reach out to me directly at [email protected] so we can discuss your experience in more detail. Your satisfaction is important to us, and I am committed to addressing the issues you’ve raised. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services.