ThryvReviews of thryv.com

DO NOT SIGN UP WITH THIS OVERPRICED CRM COMPANY!!! I had the same experience as the other reviewers regarding 24/7 support, particularly for billing. I called during business hours to address a problem with my bill, and somehow, across the entire country, in not the world, there was no one in the billing department! I signed up with thryv in June 2024 and it was one of the worst decisions I've ever made. I had been hesitating for years to use social media for additional exposure for my painting business. But I had goals to try and grow the business and many professionals told me social media is necessary for growth/competitive edge in today's market. So I signed up for Thryv with a discount through a Benjamin Moore program. I was very hesitant, especially since they did not offer a trial period to test the software and get a feel for customer support/response times. But I signed up for a 6 month contract, the shortest one they had, at least with the discount. To make a long story short, I will just list the main problems I had with Thryv and warn you again to find any other CRM company in the world to do business with. The software is extremely bulky, clunky, and unintuitive. It took weeks of Zoom meetings of instructions on how to use all the features. I paid a few hundred dollars to have them build/host my website and specifically asked if would own the website if ever I left and they said yes, I own it. They lied about that. When I went to turn the website over to new host, the new host informed me that their website building software is proprietary(not transferable to WordPress for example) so the only thing I own is the domain. To build a new site will cost me around $1000. My new website also showed me they were doing the minimum of SEO, where the limit was set only to the town I live in...WTF! No wonder I wasn't getting any traffic to the website. A couple months in, I asked my rep about this and mentioned the only calls I was getting from the website was spam/scam calls and that I thought there would be way more traffic from the website driven by all the exposure from the social media accounts/posts we set up. Her response was that "even if it's spam, at least you know you're getting exposure". Unbelievable! So don't have them build your website. They also have deceptive billing practices so beware. When I went to cancel my 6 month contract, I didn't have a new host set up yet so I had to have them simply host the website they designed. That was month to month, no contract, but cost $120/mo. Most companies charge that for a year of hosting. Finally, when I went to cancel the hosting, being told it was month to month, they told me I needed to cancel 30 days in advance. When I explained to them that that would mean I would've had to cancel the same day I signed up for the service they told me that's their policy and there's nothing they can do about it. So they got another $120. Before this experience, I was really looking forward to investing in growing business. I put a lot of time and money into Thryv and they left me extremely disappointed and the business has not grown at all, besides through the old tried and tested method of word of mouth and my reputation. AVOID THRYV AT ALL COSTS!

I entered into an agreement with Thryv in May 2022 with the understanding they would manage my business, track progress, publish monthly newsletters, schedule appointments, track existing and potential clients, We upgraded to have Thryv take over my web page design and update as well as manage our social media over a year ago. In the last year our service with Thryv has degraded to where it is nonexistent. After we complained a representative came to the office and we spent over 3 hours discussing what we wanted, and they assured us Thryv would do it. We had several conversations over the phone that took countless hours. When we tried to call to get help, we were transferred to your reps that were obviously in a foreign country, hard to understand and did not understand what we wanted. Sometimes we would be transferred to others that had no clue on how to help, they hung up or would transfer us to others that could not help. Several times we were transferred to AT&T reps who had no clue what we wanted. For over 6 weeks we tried to contact our rep via phone, text and email with no response. We even had Thryv try to contact them with no results. We have asked for a copy of our agreement with Thryv and we are told they can not find one. Frequently we would call during normal business hours in Orlando FL and they told us the office to help us was closed. One time Thryv told us after a long time on hold the office was closed for the holidays but he and others in Thryv did not know that and why when Thryv is in customer service and advertises 24/7 support. Not True. I have lost thousands of dollars from potential clients and countless manhours by me and my staff trying to work with Thryv with no results.

Their service is unbelievable the way they speak to customers is disappointing especially the females. They promised to rank high and have on in a week 3 weeks later and position 4 also published online add with false content about my business and didn’t let me proof check I have asked them to remove service and they refused to I will be taking action against these grubs stay clear from Thyrv Yellow pages.

Do not USE Thryv. After using their marking program for my clients, they are now warned that my emails are suspicious. Thryv only works 80% of the time. Clients cannot download documents sent to them. I had to purchase another CRM to handle the secure document transfers. Their customer support does not listen to you. They think what they see on their computers is what my clients and I are experiencing. It is like pulling teeth to get them to cancel the subscription. I have been forced to pay for a service I no longer use. Save your hair, I pulled most of mine out dealing with them.

I would leave 0 stars if i could. Where to even began. The billing department sent statements to a email that wasn't provided by my company. When we realized we were being charged over a thousand dollars a month. We requested to cancel. Everything they "Said" they could do for us never happened. they software is complete junk. NEVER worked for my company, in fact, It shut down operations for my company for 2 days. I have been told day after day " the cancelation team is in a meeting or they no longer take calls after 11:45" i am fed up with this company and their lies!!! stay far away. i will be canceling my credit card to cancel this my self.

Trash company said 90 day commitment but wouldn't let me cancel after 90 days. I repeatedly tried to cancel because their software is literally useless to me. We tried it and it was worthless. Like we never even used it and they continued to charge $762 a month for 4 months after I cancelled. Had to dispute the charges with our bank. Thryve sucks.

Cant make millions of dollars when they try to charge u twice as much then make up excuses why they over charge and non of them match then avoid talking to the customer for 2weeks then suspend ur account yeah real customer service never would i recommend this company after 5 years i will be seeking a new firm this place has no real customer service no one can help they just transfer u over and over

We did use thryv for a good 11 months and I believe my input will be valuable to others looking into this crm. First off they drag you in with the cool new look of the product they are flashy and try to sell you on all these gimmicky add ons that really didn't work for us. Campaigns didn't work and when I tried them they would not allow clients to send reviews with there broken links, when I contacted them they couldn't figure it out. There auto adding client system is flawed and I ended up with basically hundreds of nonsense spam emails as leads that were a pain to remove from the crm. On top of everything I called to cancel today and they said yes you can cancel but still have to pay another month because they need a 30 day notice for canceling. This company are thieves and it's a scam. They will sell you the software but then leave you scratching your head because of the glitches that go on within. We will not be recommending thryv to anyone and when we see them at the landscape show in Toronto I will let them know again how disappointed I was with this.