ThryvReviews of thryv.com

Run from this company. They are nothing but excuses, lies, and terrible mismanagement. The promise you dedicated service. No one ever checks in with you, returns your calls, or takes accountability for your mistakes. They claim the website is an add-on to paying for list service management software. Why the hell would any company require you to pay for list service software if you have no website? The paperwork I have shows the website is the base product and the list service management software is the add on. I have signed no contract with them. They don't have my signature on anything. Yet, they continue to claim I agreed to pay for a services I never agreed to. They are telling my I can't just pay the $109 a month for my website, which they do absolutely nothing to manage. I am required to pay $80 a month for list service to. Thus far, I have paid over $3000 for a service I never agreed to nor do I want. The last week, I have been lied to repeatedly about when someone will be calling. They take no accountability for no showing scheduled meetings. They claim, "we just couldn't see to connect." This company has no ethics, no integrity, and no morals. I can't wait to move my domain and website elsewhere. Thryv is a nightmare.

Thryve has lied to us, they sell an add for the local phone book. But, that local phone book is no longer delivered to homes or businesses. During the initial sale, the salesman pretended that the local book is still supplied as in the past. Very dishonest. We have advertised our business with the local yellow pages for over 20 years, never again. thieves have taken over.....

Customer service is nonexistent as the representative has no idea how to resolve the simplest of issues. Or just has no incentive to do so. We have done business with Yellowpages for many years, but there are lots of alternatives out there who provide better service for less money. It has become painfully apparent that Thryv does not value or need our business.

We had to cancel our services due to family emergency, as we needed to help financially within the family. We got hit with a $10000 cancellation fee, that’s right $10000. Our circumstances weren’t considered at all, if we can’t afford the service, we definitely can’t afford $10000. And mind you that money is not a debt we accumulated it was a made up debt for work they haven’t even done. Quite frankly disappointing over all and quite upsetting.

Would leave zero if it was an option. Disgusting customer service, charged for another companies white pages account, with no complaints process for review. AVOID AT ALL COSTS.

New scam with Thryve. I've dealt with this loser company before and their futile attempts at providing low quality internet marketing and SEO services. Now they own yellowpages.com and the did a 404 disconnect on my free business Yellow page listing.

RUN!!!! At the beginning, their program seemed to be a OK, but in a couple of months, I realized it is not a fit for insurance agency; It doesn't hold data that you would need. The "unlimited" coaching ended on session number two, and I was told that the best way to learn is to keep practicing and trying on my own. I didn't have time for it, so I asked to cancel my subscription. I send multiple emails and left voicemails for over two months. Finally, they cancelled it with 29 days notice, just to charge my bank account on day 30. It is next to impossible to leave them, so don't get yourself in this situation. I do NOT recommend them at all.

I had a deeply frustrating experience with Thryv’s handling of reviews on Yellow Pages. Their own guidelines clearly state that if a user submits a new review, it will replace the original one. However, when I followed this process to update my review of a business that later engaged in intimidation and threats over my feedback, Thryv removed my update instead of replacing my original review. When I reached out to them, they ignored their own written policy and justified removing my update by claiming it was repetitive—despite the fact that it contained crucial new information about the business's behavior. By refusing to update my review, they have effectively shielded a business from accountability and misled potential customers. Thryv’s moderation policies are inconsistent, and their actions suggest a bias in favor of businesses rather than providing a fair platform for honest reviews. If you’re relying on Yellow Pages for accurate business feedback, be aware that your review might not be handled transparently. Would not recommend using their services if you expect fair and unbiased moderation.