Thrifty Car RentalReviews of thriftyuae.com

**My Experience with Thrifty UAE** I have used Thrifty in Australia in the past and had a very positive experience. I trusted the brand for its organised and professional service, which is why I chose Thrifty again in Dubai. Unfortunately, my experience with **Thrifty UAE, Silicon Oasis branch**, has been quite different. I have been renting a car on a monthly basis, and my renewal was due on **1 September**. I received an email from Thrifty regarding the renewal and replied at **1:25 PM confirming that I wanted to renew**. However, at **6:59 PM on the same day**, I received another email informing me that the rental rate had been increased by several hundred dirhams. My main concern is not simply the price increase, but **the timing and way the change was communicated**. A customer should reasonably have enough time to consider a significant price increase before being expected to make a renewal decision—particularly when the customer has already confirmed the renewal earlier that day. I was effectively left with very limited options at the end of the day because I rely on the vehicle daily to take my child to school and commute to work. With my child's car seat already in the vehicle and no practical alternative available at short notice, I felt that I had been put in a position where I had little choice but to accept the increased rate. I am sharing this feedback constructively because I have previously had a good experience with Thrifty in Australia and therefore expected the same level of professionalism in the UAE. I trust that a **senior manager will consider this feedback as an opportunity to improve customer communication, transparency and renewal practices**, particularly when changes to pricing are made after a customer has already confirmed their renewal. **Roger**

Very disappointing and frustrating experience with Thrifty. An unexplained deduction was made from my credit card without any description or prior notification. After repeated follow-ups and a lengthy call, I was told it was for parking—despite the fact that I did not use any paid parking. When I challenged the charge, the representative was uncooperative and refused to provide supporting details. I was told a complaint had been raised, but no complaint reference was provided and, so far, no action has been taken. Completely unacceptable lack of transparency and customer service. Shameful experience.

Hidden Fees & Pricing: without a concern cut money in my account.. when I called she told 21 days if any problems or fine cut again Etc...and she told u sign the paper etc...really don't trust ...

Negative reviews if that was on option. Poor car built different from pictures. Absurd traffic fines. I never parked in the discovery gardens open parking, but thrifty statement mentions 22 hours, 16 hours and 6 hours car park on 3 occasions without any head and tail. Utterly frustrating customer services. Never ever use thrifty.

It's no wonder Thrifty scores so low in these reviews. Their customer care is awful. Having rented a premium car for four months, I had a blowout on the highway and had it replaced quickly at my expense. I asked by email for the other three heat-cracked tires to be replaced over the next two weeks — no response, not even an acknowledgment. On the day the latest hire period came to an end, Thrifty offered a 300 AED discount on the car hire to "compensate" for a 1600 AED tire I had to pay for myself. A car should be hired fit for purpose, and any required repairs should be handled promptly by Thrifty when requested — not ignored for weeks and then brushed off with a low offer. Avoid this company if you value basic accountability.

be very careful when you arrive at athens airport with hertz/Thrifty we were manipulated into upgrading and it turned out that we literally upgraded to a smaller car the reason i did not give it 1 star is that ironically our car was broken into and we had to go back to get another car this time a lovely young man gave us a massive car for the duration of our hoilday. what a differnce customer service makes

If I could give this company zero stars, I would. I had minor issues throughout the year on my 10 month lease, slow responses, inconsistent messaging through WhatsApp, but nothing too awful but frustrating. When it came time to return my car, customer service fell apart. I attempted to schedule my car to be picked up a week in advance. After assuring me that pickup was scheduled, no one ever came. I was left scrambling the day before I’m leaving the country and had to drive the car to YAS mall myself to return (the guys there were generally helpful but not happy with me). Then I get charged for breaking my lease early, which I had to explain multiple times that I’m on a 10- month lease and not 12 months. Email responses takes days to respond to, even though I respond within minutes of receiving. No one will pick up the phone to quickly resolve issues. Now, I’m waiting for my damage deposit to be returned fully. I received half my deposit today. They have done the same thing with several of my colleagues. I look forward to renting with someone else next year.

The worst rent a Car Company in whole UAE. NOT RECOMMENDED FOR ANY ONE TO DEAL WITH. I rented A Car, and iam suffering with the team to give me the simple Papers (Agreement, Receipt, Tax Invoice), i want to name Alvi from Thrifty Team, he does nothing to help or support the customer, i have very very bad experience with him and Thrifty Team. Its WASTE OF TIME to deal with such company