Dave L.
Threadless, you used to be so good....
I purchased 10 shirts 6 months ago, I tend to make this purchase every couple of years with Threadless as the quality was so high they would last for a long time. This time round the quality was atrocious. I had to get multiple shirts replaced twice due to poor quality fabric and misprinted designs. To be fair the staff were really helpful and pretty quick to try to fix things, although shipping to New Zealand is a slow process. After 6 months the shirts from this year's order have all started to deteriorate. I probably wear each shirt once every 2 weeks. One shirt neck ripped when I was taking it off a few nights ago. One shirt is pilling horribly, another has a hole in it, and most of the shirts are starting to fade and feel thin and weak. They did upgrade a couple of the shirts and they are slightly better. For $10 a shirt I can probably reconcile the poor quality. I guess the biggest issue is that the quality of Threadless products just used to be so good. The ones with the blue fabric stripe on the inside of the back of the neck. I have Threadless shirts 4+ years old that I use when doing yard work etc and they are still in better condition than the most recent ones. I see most of the negative reviews on here are older customers like me who have a high expectation of the quality of the products. The reviews on their own website tend to be much better, but I do note they have turned off the reviews on their Facebook page. I really did love the Threadless brand so will be watching these trustpilot reviews to see if they can turn things around, but for now I can't see myself placing another order...
Response from ThreadlessJul 11, 2019
Hi Dave, Thanks for the feedback. We appreciate the input about your experience with your recent order and shared it with our printing and product team. It sounds like our Help team was work with you on some replacement items, but if there's anything more we can do to help make this a better experience, we'd be happy to help- [email protected] We value our customers' happiness, and as you mentioned, we have lots of positive reviews on Threadless.com---over 6,000 reviews from customers with an average star rating of 4.5 out of 5. We do find that more disappointing experiences are reported on Trustpilot, and we're always happy for the opportunity to make it right. We appreciate you sharing your feedback, and thank you for being a long time customer.



