Leigh K.
Super Happy on That No Return Policy
Gave them 3 seeing I ordered my wife’s shirts 2 days before Xmas with overnight shipping. Supposedly it takes 4-8 processing which makes sense for their size especially during the holiday. However one of the 4 shirts turned out to be a mens size which I suppose was my fault. The problem I have is the Happiness Guaranteed, underline & bold “Awesome designs are the best. But customer happiness is the super best. In other words, we want to be sure you’re over the moon about your Threadless product, which we custom created and carefully printed especially for you. Because of this, your order is not returnable……..” This here is clearly misleading as most people wouldn’t have read this thoroughly as happiness guaranteed in my mind means something else entirely. I do understand the way this works and that the shirts are printed upon order although from what you all are saying the extra materials wouldn’t be much of a loss anyhow. Either way I decided to email them for a simple exchange. It’s been a week now with no response. I guess I’d understand if they can’t make this happen but I feel it at least deserved a response. Maybe they just want me to be super happy??
Response from ThreadlessJan 4, 2016
Hello, Leigh! Sorry for the frustration with your order. While our items aren't returnable for a refund, we'd be happy to exchange your items for the right size if you ordered incorrectly. It looks like Stacie from our Help team replied back to you to confirm you wanted to switch out the Mens tee for the Womens tee, as she wasn't totally clear on the situation. We hadn't heard back yet, but now that we know exactly what you need to make this right! I'll give her a heads up, and we'll send out the correct Womens size as you originally wanted.