ThreadlessReviews of threadless.com

Response from ThreadlessOct 31, 2024

Thank you for sharing your experience with Threadless, both as a designer and a customer. We’re genuinely sorry for the frustration and disappointment you’ve encountered, and we want you to know that we’re listening to your concerns. It’s deeply concerning to hear that you felt undervalued as a designer and that our communication fell short. Your creativity and contributions are integral to our community, and we believe wholeheartedly that we would be nothing without our designers. We appreciate your feedback and regret that the wholesale arrangement didn’t meet your expectations. Please know that we are continuously reviewing these processes to ensure all designers feel valued and fairly compensated. We are equally sorry about the delay with your recent t-shirt order. Our printing partner experienced an unexpected cyberattack that disrupted operations and delayed shipments, including yours. We dropped the ball by not proactively communicating these delays to you, and we sincerely apologize. Initially, we issued your refund, but the bank unfortunately declined it, though we’re still unsure why, given that your account and card are active. Our payment processor’s limited details left us unable to explain the issue thoroughly, but we provided a screenshot in our recent email to keep you informed. We’ve now issued your full refund via PayPal to ensure it reaches you as quickly as possible. In response to your concern about the treatment of employees in our supply chain, please know that we hold ethical standards in high regard and share your commitment to fair labor practices. Our print partners are affiliated with the Fair Labor Association, adhering to strict guidelines prohibiting involuntary or forced labor, child labor, and unsafe or unhealthy work conditions. Employees are respected and compensated fairly, compliant with local laws, and vendors we partner with promote equal opportunity free from discrimination or harassment. We’re committed to improving our processes to reflect the respect and support our customers and designers deserve. We are grateful for your patience and openness in addressing these concerns and for allowing us this opportunity to respond.

Response from ThreadlessSep 18, 2024

We’re genuinely sorry for the issues you’ve experienced with your order. It’s frustrating to have your order missed and then reprocessed with an added charge, and we apologize for that mistake. We’ve also noted the delay in shipping, which has caused even more inconvenience. To help, we’ve upgraded the shipping method for your new order to Next Day at no cost and asked our printing partners to expedite it so it can reach you by this weekend. In the future, please don’t hesitate to let us know if you have specific deadlines. We’ll do our best to ensure your order arrives on time.

Response from ThreadlessJul 1, 2024

We're sorry you're not completely satisfied with your tees. We want you to know that we print our tees using digital technology, which allows us to print your unique design directly onto your garment using inkjet technology. It's like a large inkjet printer, but we print on blank garments instead of paper. However, since each tee is printed in a separate run, there may be slight inconsistencies with pretreatment application, print placement, and outcomes. We understand that you expect the best from us, so if you have any issues with your order, please don't hesitate to let us know. We would appreciate any details or pictures you could provide to illustrate any print issues you may have encountered. Our product team reviews and records each complaint, keeping track of error rates and other issues. This helps us ensure the quality of prints and designs and improve our process for future orders. We have quality control checks, but things can sometimes go wrong. That’s why we’re here to help in any way we can. Please don't hesitate to contact us if you need any assistance at [email protected]

Response from ThreadlessJun 10, 2024

Thanks for your feedback! We want you to love your purchase, so as mentioned, we're happy to send you a different style or size or issue you a credit for a future order at no cost to you. Since our items are printed on-demand just for you, we no longer accept physical returns unless the items are damaged or defective. From the photo you sent, we confirmed that the design was printed as expected and the shirts were not defective. Items are only refundable if they are damaged or defective. Regardless, we've refunded you for the cost of the items plus any sales tax. Additionally, as a one-time convenience, we refunded your shipping costs. If you need anything else, reply to your support ticket, and we'll be happy to help!

Response from ThreadlessMay 15, 2024

Thank you for sharing your experience with us. We truly value your feedback and want to address your concerns. Firstly, regarding the pricing of your products, it's important to note that sellers on our platform have the autonomy to set their own pricing. When a product is set at the base price, there are zero artist earnings, as outlined in our documentation. However, if you opt into managed pricing instead of setting your own, you will receive earnings on every sale, regardless of the price. We're truly sorry to hear about the quality issues you and your friends have encountered with recent purchases. We take quality control very seriously, and each complaint is thoroughly investigated and recorded. We continuously monitor error rates and other issues to ensure the quality of prints and designs. If something doesn't meet expectations, we're here to help. We offer free replacements and exchanges to ensure satisfaction. We understand your frustration, and we'd like the opportunity to make things right. If you have any further concerns or would like assistance with your account, please don't hesitate to reach out to us directly at [email protected]

Response from ThreadlessApr 10, 2024

Thanks for taking the time to share your feedback. Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run. We look into and record each complaint and keep track of error rates and other issues to ensure the quality of prints and designs. We have quality control checks in place, so seeing when and where it fails allows us to improve and make the next print even better, but we are always happy to help if something doesn't live up to expectations. All of our tees are Digitally printed the same way, some prints just hold up better than others. We would be happy to issue you replacements or refund you. Please feel free to contact us any time at [email protected]

Response from ThreadlessMar 6, 2024

Thank you for taking the time to share your thoughts and concerns. We appreciate your feedback, and we want to provide clarity on some aspects of the Threadless platform that you've mentioned. Marketplace Inclusion and Search Placement: Inclusion and search placement on Threadless depend on various factors, including design quality, commercial viability, and engagement with the Artist Shop. The more your shop gets crawled, indexed, and gains visitors, the higher the likelihood of appearing in search results. If your shop is new or doesn’t have much activity, your designs may not show up immediately. It's essential to note that regardless of search results within the marketplace, your Artist Shop designs can always be found via your unique Artist Shop URL. We aim to balance showcasing popular designs while providing a platform for emerging artists. This way, we cater to various tastes within our vibrant community. Contest Voting System: We appreciate your participation in our contests. While the voting system does play a part, winning designs are selected based on various factors, including score, creativity, originality, and design concept. No specific vote count is required, but higher scores indicate better placement. Regarding concerns about AI usage, we take such claims seriously and continuously work to refine our review processes to ensure fairness. Please refer to our policies' Respect Creativity & Intellectual Property section for more information on how we approach this: https://www.threadless.com/info/anti-hate. You may rework or resubmit your designs and share details for reconsideration and re-review if you so wish. Your feedback is invaluable to us, and we're committed to creating a positive experience for all artists on Threadless. We know it can be hard when you don’t see the progress and recognition you want right away, but we encourage you to utilize the different Artist Resources available to help you persevere and grow on the platform. If you have specific concerns or need further assistance, please get in touch with us at [email protected]. We're here to help and value your contribution to our creative community.

Response from ThreadlessSep 27, 2023

We're sorry for any disappointment with your tee. Our tees are now digitally printed on-demand right for you when you order. Direct-to-garment (DTG) is a method where a digital printer is used to print a design directly onto a garment using inkjet technology. Picture a futuristic inkjet printer the size of your bathroom that costs more than a house! It's like a giant inkjet printer, but using blank garments instead of paper- that’s essentially how on-demand printing works. Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run. Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team. We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :) You can always reach us at [email protected]