Matt
Been a customer for years...but not anymore
Don't get me wrong, I *want* to still love Threadless. Their designs are awesome and I've been ordering shirts from them since 2006. Over the course of that time though the quality of the shirts used has gone down SIGNIFICANTLY. There is absolutely NO consistency in sizing from one shirt/color to the next anymore, making ordering from them a complete roll of the dice. In mid-December 2016 I ordered 13 shirts from Threadless. Apparently my delivery was "lost" and after reaching out to them via email (the only means to reach them) they apologized and re-issued my order and said “for the trouble, we'll also issue you a Threadless credit with your replacement or reimbursement.” Inside the box, aside from the shirts, there wasn't a damn thing except the order info slip. No credit as I was promised via email. I'm an average sized dude. 5'11" and 165 lbs. I wear a size large which is (usually) always large enough, even across brands that tend to run small. Literally maybe 1/3 of the shirts I purchased in December are wearable. Some (those printed on off-white) shirts look more like a smallish-Medium than the Large I ordered (meaning they’re worthless to me right out of the box) whereas others, even after washing on Delicates/Hand Wash with COLD water and hanging up to air dry still shrunk to the point where they either no longer fit or are no longer comfortable. Again, I love the idea of this company…but somewhere along the way quality got sacrificed for quantity and customer service suffered in the same ways. Why tell a customer something via email only to not deliver?? It doesn’t matter ultimately. I won’t be ordering from them again.
Response from ThreadlessFeb 27, 2017
Hey Matt, Sorry for the disappointment with your order and confusion about the coupon. The coupon would have been issued to you via email along with your new order confirmation email. If you send an email to our Help team ([email protected]), we can dig up the code for you and also help replace any tees that no longer fit the way you like. I passed your feedback over to our Products team to check out the washability of the tees. As long as you are washing cool and hang drying, you should see minimal shrinkage. Sorry again for the trouble, and if you contact us by email, we can be sure to get this all squared away for you.



