ThreadlessReviews of threadless.com

I ordered four customized art pieces (certificates) for four former board members and major donors at the organization I work with. Unfortunately, they somehow ALL got sent to the wrong person. I reached out to Threadless and heard back from Grace very quickly considering that I had emailed the help@ address over the weekend. She very quickly saw to it that the gifts were shipped out again quickly and to the correct individuals this time, and also made it clear that she was looking into what would have caused that issue to occur in the first place. The prints were expensive, but I didn't have to worry about reordering them and paying twice. Grace is a five-stars customer service rep, the four-star review is just due to the reason I had to contact her in the first place.

I've been a fan of Threadless for years. Love the artists and products. Customer service is outstanding and has made it so easy to replace any item I've been unhappy with. The only reason I can't give 5 stars is the quality of the prints and clothing have been inconsistent and aren't as good as they used to be. Sometimes I receive something with great quality, other times not so much. I wonder if this is due to using multiple print shops? I suggest more quality control with any outside vendors and/or resources, then this would be excellent. That all being said, I still highly recommend this site and keep coming back.

Update- they reached out, got me sorted, and will be trying to get the articles updated. I didn’t start with high hopes, but customer service really came through. I bought several of their face masks after reading about Chicago-based companies switching gears to produce masks. The masks I received were garbage. 2-ply, non-reversible, and no wire, all of which were touted in their interviews. I bought 2 masks that actually come with filter pockets for $4 from target and I can add wires for free. Super disappointed in Threadless.

Threadless came thru for me! THey reached out & refunded me the 25% discount I did not originally receive. They were very pleasant & professional- made me a happy customer. In addition, after wearing 2 of their masks for several days (as well as my family's masks) I find them comfortable as a cover for a thicker mask & have received TONS of compliments on the funky designs I chose. All's well that ends well! I wish I had seen the reviews BEFORE I spent $98 on 7 masks & 1 5x7 sticker! I bought masks at $15 a piece w/ a % to go to help frontline personnel get masks. But my bill said $17 each instead- no discount!.And AFTER I paid I was told it would take 2-3 weeks. Took just OVER 3 weeks. Masks are pretty enough but I paid $9 shipping for 2 seperate, small 5x7 envelopes! Could easily have been half of that! A ridiculous business model! I was ripped off!

My order didn't arrive so I contacted threadless. Expecting it to be a right pain I was very surprised with the clear and quick communication. Unfortunately it's ended with a full refund but I'll be ordering shirts from them again when the weather warms up.

I ordered a t-shirt from one of my favorite artist's shop. The delivery was timely, no setbacks there, but the t-shirt's print started fading away after the first wash, and almost disappeared after the second one. I brought this to threadless' attention, and they sent me a new one. They've had some problems with the print technology, and I hope they'll resolve it.

I haven't washed any of the shirts I purchased off Threadless, as they're gifts for my brothers, I will be editing with the results after the first wash, but the first impression i got from the shirts was... less than stellar really. The print while it isn't smudge in any of the t-shirts has this weird sticky consistency when touched and tbh it doesn't give me a lot of confidence, looking at the reviews, now I'm worried I got some crappy scraps for my brothers this holiday season and that's a bummer.** **Edit: thus far none of the prints had washed off, or cracked. The stickyness is mostly gone, so it looks like I got good quality prints this time around! I hope every future customer has the same luck as I did. Their customer service seems to be willing to make things right in the long run as well, so in all honesty, its worth a giving their prints a shot.

Best selection of designs out there. Love the quality of the shirts and prints, especially the extra soft tee. The only downfall is, that shipping takes several weeks and isn't cheap when you live outside the US. I would order a lot more often if it would be shipped from within the EU.