ThreadlessReviews of threadless.com

Response from ThreadlessFeb 28, 2024

We appreciate your feedback regarding our email communications. At Threadless, we utilize email for both marketing and community-related account notifications. Understanding that preferences can vary, we give users control over both settings. If you'd like to contact us at [email protected] we can ensure you are fully removed from both categories. We have conveyed your valuable feedback to our email team. We are actively exploring ways to enhance the process, making it smoother and clearer for our users in the future. Thank you for bringing this to our attention, and we're committed to continually improving your experience with us.

Response from ThreadlessDec 8, 2023

We're sorry to hear about the problematic tees! Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team. We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :) You can always reach us at [email protected] and expect a reply within 1-2 business days, although during the holiday season it might take a little bit longer.

Response from ThreadlessOct 5, 2021

Hello there, Thank you for reaching out and our apologies for the trouble with print sizing on our tees. Different garments have different print areas due to variations in size. More form-fitting styles - such as our Fitted tees - have a smaller print area as there's less available printable space on the tee compared to other styles. To make the print size more uniform across styles, you'd have to upload your design in different sizes as separate design listings: a larger one for smaller tees and a smaller print for larger styles. We're more than happy to help you through that process. While our Fitted women's tees (as well as the V-Necks and Triblends) have a slimmer fit, we’ve worked to add other styles that are more size-inclusive, like our relaxed-fit Dolmans, Unisex, and Extra Soft women's tees, and we continue to add more. We understand that different fits work for different people and have people of all genders and identities looking for the right fit for them. As a result, we find many women prefer the Unisex or Classic styles over the more fitted ones and we've given Shop Owners the option to use more gender neutral style categories in their Artist Shops to reflect that. We're always making improvements to our platform and we've shared your insight with our Production Team. If you would like help uploading and sizing your designs, do drop us an email at [email protected] and we'll be happy to assist!

Response from ThreadlessJul 19, 2021

Hello there, We're sorry to hear about your unhappiness with your recent orders and the delayed reply to your emails. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at [email protected] with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

Response from ThreadlessFeb 2, 2021

Hello Mr Chiu, Thanks for sharing your order experience, and we're sorry to hear about your disappointment with the shipping time for your order and for the trouble with the replacement. Standard international shipping typically takes 1 - 3 weeks to arrive, but may take up to 5 weeks depending on delays in the postal network. That being said, we totally understand that your shipment didn't arrive and apologize that it didn't make it to you in time for the holidays. It looks like you were working with Rich from our Shop Support Team who issued a replacement and coupon. Rich is going to be reaching out to you to get to work on making things right. Keep an eye out for an email reply! Thank you again for sharing your insight and we apologize for the less than stellar experience.

Response from ThreadlessDec 8, 2020

Hello Amy, We're sorry to hear about your unhappiness with the quality of the print and tees in your recent order. We never want you to feel stuck with anything you're not loving. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at [email protected] with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

Response from ThreadlessOct 27, 2020

Hello there, We're sorry to hear about the delivery trouble and your disappointment in the quality of the leggings you received. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at [email protected] with your order number? We'll work with you on a resolution.

Response from ThreadlessSep 23, 2020

Hello Susan, We're sorry to hear about your unhappiness with your recent orders. I wasn't able to find an order or a support inquiry with the information in your review. If we haven't yet helped with your inquiry, is it possible for you to email us at this email address - [email protected]? I'd be happy to escalate your email. We appreciate you sharing your feedback with us and giving us a chance to make it right.