ThreadlessReviews of threadless.com

Response from ThreadlessJun 1, 2020

Hello Sidney, Thanks for sharing your order experience, and we're sorry to hear we sent the wrong designs in your order. We'd be more than happy to get the right designs sent out to you ASAP. I see that Becca from our support team is currently working with you to resolve these issues. We appreciate you sharing your feedback with us and giving us a chance to make it right.

Response from ThreadlessMay 21, 2020

Thanks for sharing, and we're sorry for the disappointment with your order processing and response time time. Our support team usually responds quickly but are working through an unusually large amount of emails. While we're working to catch up, please bear with us as it may take us a few days or up to a week to get back to you. We're working hard to get all customers a response as soon as possible. Due to COVID-19 related delays, safety precautions, and recent demand, orders also may take longer to ship with processing time about 5 to 15 business days and we are seeing some orders taking a little longer than expected. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you. We appreciate your patience during this time, and we know how frustrating it is to not be able to provide you with a speedy reply and order processing. We are working through our backlog and to make this process more streamlined, and we hope to be in a speedier place with orders and emails shortly. Thank you for sharing your concerns and for your insight, and we'll continue working hard to be better.

Response from ThreadlessMay 18, 2020

Hello Kelly, We're sorry to hear about your unhappiness with your recent face mask purchase. We'd be more than happy to help and find a solution to make this a better experience for you. Could you email our Help team at [email protected] with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

Response from ThreadlessMay 18, 2020

Hello Ruth, Thanks for sharing, and we're sorry for the disappointment with your order processing time. Due to COVID-19 related delays, safety precautions, and recent demand, orders may take longer to ship and processing time is about 5 to 15 business days. Because processing times may vary, we include a note at checkout and in your email confirmation to update you about your purchase. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you.

Response from ThreadlessMay 5, 2020

Hi Klf, thanks for your insight and we appreciate you taking the time to share your experience. We are super happy to be donating proceeds to Medshare and have continued to surpass our expectations of donations. When we started, we donated 100% of our proceeds for the donations up to $100k. We were able to meet that goal and raise it up to $250k to continue our mission of supporting Medshare's efforts, with 50% of our proceeds going to the cause. We're thrilled to say that we're nearing our $250k goal and are planning to raise our donation goal again and contributing proceeds to the cause. The masks follow the CDC recommendations of utilizing cloth face masks for the general public, including homemade options fashioned from shirts or other household cloths. These masks are NOT intended for medical or healthcare workers, and should not be confused with N95 respirators or other personal protective equipment (PPE).

Response from ThreadlessApr 29, 2020

Hi Lionel, Thank you for letting us know about your lack of tracking updates. We'd love to be able to help out and find out more information about where your order is in transit. Since I wasn't able to locate your order information, would you be able to email our Help team at [email protected] with your order number? We'd be happy to find out what went wrong with the tracking details, and locate some additional information for you about your order.

Response from ThreadlessApr 14, 2020

Thanks for bringing your concerns to our attention. We'd love to be able to help out and get better replacements or resolutions for any items that were damaged or were printed defectively. We see that Amanda from our support team is currently working with you to resolve these issues. We apologize for the issues and appreciate you taking the time to share those order experiences so we can make them right.

Response from ThreadlessApr 14, 2020

Hello David, We're sorry to hear about the unhappiness with the hoody quality. We'd be more than happy to help resolve this and offer a different item in exchange. Could you email our Help team at [email protected] with your order number? We appreciate you sharing your experience with us and giving us a chance to make it right.