Maggie D.
Nice product but not worth the stress
Ordered three mugs from Threadfox for my family for Christmas. There was quite a bit of confusion as to when the product was supposed to be delivered. The website said that it would provide tracking updates, as well as text messages to alert the progress of the shipping. I received neither, so I did not know when my package was supposed to arrive. I live a short way from my parents' house, so I anticipated that I would just go pick up the package from my place when it came. Apparently, it was delivered before Christmas, but I never got any alerts or tracking updates. So I did not have the mugs to give on Christmas day. That being said, the mugs came out very nice and my family loved them. And Threadfox was quick to respond when I emailed them asking about the status of my order. However, I consider it lucky that the package got delivered at all and that they were the correct mugs to begin with (based on other people's experiences), and it was so stressful that I probably would not order from them again.