ThreadfellowsReviews of threadfellows.com

They had a minimum on products that said they didn't. They were very slow to respond and EXTREMELY slow to deliver. They want you to pay for fast delivery but still have lots of ways to delay the order.

Threadfellow's reps were amazing to deal with, they always got back to me very quickly and gave me confidence that the order would go smoothly. We paid a rush fee for a tight timeline and our order arrived on time as expected. The quality of the clothing and embroidery is awesome and we're very pleased with our experience. Thank you, Threadfellows!

False advertising is never a good look. I tried to order two Patagonia jackets, each with a different healthcare company's logo. They expected a $250 minimum for each logo. Shipping charge was also around 10% of my total. Why was this a problem? Because they specifically advertise customized Patagonia products with no minimum and free shipping. I attempted to link the screenshot of the ad, but outside links are not allowed. Here is the text from their Google sponsored link: Custom Patagonia - No Minimum Free Shipping - Threadfellows Offers Custom Branded Clothing for Your Business. Free Shipping . Custom Patagonia Apparel For Business. No Setup Fee & Free Shipping. Shop Now! They had no intention of honoring their advertisement, so I ended up having to cancel my order and go elsewhere. Nobody likes liars.

I don't normally leave reviews but I cannot say enough about how poor my experience was working with Threadfellows. They don't follow instructions, misplaced all of the embroidery, offset the embroidery, and shipped incorrectly. There are really nice service agents you can speak to, but they outsource all of the product work to a factory offsite that they don't own, and therefore don't have any quality control over. The bags we received are almost useless with how they embroidered them. In the first pass of the proof, it was so incorrect that it seemed like they were leveraging AI vs using real humans to do any of the work. Smart in theory, bad in practice. Would avoid at all costs.

Company took longer than expected to provide logo proof, and the proof was wrong colors and wrong spacing. The new proof took another week. When these delays were mentioned, and a cancellation was requested, we were informed they would charge a 20% fee for cancellation - a fee not disclosed on the order check out, refund terms or anywhere else during the checkout process. We were told that it could be found on the FAQ page someplace. This is not in accordance with generally accepted and enforced merchant standards, and is not enforceable in most states. We are wholly dissatisfied and intend to report this to our state consumer protection agency.

I placed the order and confirmed the logo on 4/10/2024. I checked on 5/8 to see where my order was and they stated they didn't know. I checked again that next day and told they had a problem but yet still no completion date. Their only answer was basically it wasn't their fault and refuse to cancel the order. So as a customer you have zero assistance or anything that makes you want to use them.

Terrible and unprofessional. Their system is so broken. They take your order then send the worst proofs that don't match the logo then just send you and invoice for 20% upcharge for supposedly 'free' embroidery on my $2,500 order. Now it's a hostage situation, pay more to complete my order or pay to cancel. I will be disputing this charge in its entirety.

Absolutely thrilled with ThreadFellows! Their exceptional service and dedication made our experience seamless. Huge thanks for their relentless support in getting our order through. It's clear they truly value their customers (thanks so much, Sara!!) Can't wait for our next order with them!