ThreadfellowsReviews of threadfellows.com

The whole transaction was easy and simple. Customer service was great and able to talk to someone within minutes. The product was cost friendly and good material. They were able to fix my edits on our logo quickly and get the item into production timely. I will be using them again!

Spoke with a rep. to discuss available colors and ended up buying a sample polo to see a color. Liked it and placed an order, few days later I get an email that the color is now out of stock and discontinued. not sure why we were allowed to buy a color they knew was low/no stock and never being restocked. emailed back and said to change the order to a different color. one month passes and I call to ask for an update, and they haven't even started the order. They start it that day and I ask for rush shipping. It shows up the next day and 10/13 are the wrong size. When they updated the order, they switched all our larges and extra larges. Also, the embroidery of our wordmark has the same flaw on every single one. I email them again and they start by only offering either 25% off the current order, or "keep and pay for the current order and place a second order and get 25% off." ???? THEY made the mistake. I demand a return and full refund, which they finally issue. They claim that if we want to place a replacement order they will give us 10% off and rush the creation/shipment. I email back and say we will give them another try and guess what.... we can have the 10% off but they won't rush it without extra payment, AND the color we just ordered is now OUT OF STOCK in medium. DO NOT WASTE YOUR TIME.

BUYER BEWARE! This company does not accept returns, and their sizing charts do not accurately reflect the products shipped. I ordered nearly $400 worth of undecorated vests—all in the same size—and received inconsistent fits: two were too large and two were too small. Despite this, they refuse to offer a refund or exchange. It’s also hard to take their sustainability claims seriously—like “bottles saved by this garment”—when they won’t accept returns and instead leave customers to discard unusable items. Here is their return policy: “Returns for blank (undecorated) items are considered final sale and are typically not eligible for return or exchange due to sizing issues. Decorated items can be returned if there is a production error, but for undecorated items, exceptions are only made when there is evidence of a mis-sizing due to a manufacturing error. If you believe the sizing issue is due to production and not just fit, please share any additional information or evidence you may have so we can review your request further.”

I'm genuinely so shocked at the low reviews on this site. I was super pleased with how my embroidered sweatshirts turned out. The customer service was responsive and transparent through the entire process. Additionally, the items shipped quickly and are in great shape. Could not be happier.

Buyer beware. We have used Threadfellows on multiple occasions and experienced repeated delays, proofing issues, and poor communication. Our most recent order took nearly a month with no clear updates and no accountability. This was not a one-time issue — it has happened more than once. If you value timelines, transparency, and customer service, I would strongly recommend looking elsewhere.

I initially had a bad taste with threadfellows, as I saw all of the bad reviews after ordering, which led me to push their support a little bit more. But, honestly, the delivery was within timeline, considering I got blanks and no embroidery service, I think that they were super transparent with me and delivered whenever they said they would. Quality of the hats are great, thanks for this threadfellows. Looking forward to working with you again.

Not reliable. I've placed 3 orders with them. Each time you place an order - you'll end up getting an email where some of your order is out of stock even though it was in stock when you ordered it. Ended up dealing with the owner the first time (Jake Solomon), but nothing has changed. I just had to cancel a $5,600 order since you cant even get their customer service to reply to your email.

My experience with Threadfellows was a mess from start to finish. I placed a time-sensitive order, clearly communicated my deadline, and was immediately hit with surprise fees—first a $375 “VIP” charge just to get the products in time, later reduced after I pushed back (why wasn’t the lower rate offered up front?). Then when I asked to cancel—well within the terms on their website since I hadn’t approved the logo—I was told I’d owe a 20% restocking fee. So much for flexibility or customer care. To make matters worse, they couldn’t ship items to two addresses without tacking on yet another fee, and the process for doing so involved a rigid spreadsheet format that’s apparently required by their “shipping computer.” It honestly felt like I was working for them, not the other way around. Every question was met with vague delays, upsells, or copy-pasted policy references. I ultimately felt pressured to just accept the inflated costs to get anything at all. Threadfellows talks a big game about service, but in reality, it’s death by a thousand fees and zero real flexibility. Would not recommend.