ThreadfellowsReviews of threadfellows.com

Had an issue with my order and tried to return it and offered to pay restocking fee, but it was denied, even though I never send the final email to approve the order

Zero returns for shirts made poorly. Complete waste for $200.

Didn’t meet deadline. Horrible communication. Never coming back.

This is the second time we have placed an order through you for an item we have already ordered in the past that has had a "quality control" issue the second time. Now, we received only one of the item's in the delivery.

Spoke with a rep. to discuss available colors and ended up buying a sample polo to see a color. Liked it and placed an order, few days later I get an email that the color is now out of stock and discontinued. not sure why we were allowed to buy a color they knew was low/no stock and never being restocked. emailed back and said to change the order to a different color. one month passes and I call to ask for an update, and they haven't even started the order. They start it that day and I ask for rush shipping. It shows up the next day and 10/13 are the wrong size. When they updated the order, they switched all our larges and extra larges. Also, the embroidery of our wordmark has the same flaw on every single one. I email them again and they start by only offering either 25% off the current order, or "keep and pay for the current order and place a second order and get 25% off." ???? THEY made the mistake. I demand a return and full refund, which they finally issue. They claim that if we want to place a replacement order they will give us 10% off and rush the creation/shipment. I email back and say we will give them another try and guess what.... we can have the 10% off but they won't rush it without extra payment, AND the color we just ordered is now OUT OF STOCK in medium. DO NOT WASTE YOUR TIME.

BUYER BEWARE! This company does not accept returns, and their sizing charts do not accurately reflect the products shipped. I ordered nearly $400 worth of undecorated vests—all in the same size—and received inconsistent fits: two were too large and two were too small. Despite this, they refuse to offer a refund or exchange. It’s also hard to take their sustainability claims seriously—like “bottles saved by this garment”—when they won’t accept returns and instead leave customers to discard unusable items. Here is their return policy: “Returns for blank (undecorated) items are considered final sale and are typically not eligible for return or exchange due to sizing issues. Decorated items can be returned if there is a production error, but for undecorated items, exceptions are only made when there is evidence of a mis-sizing due to a manufacturing error. If you believe the sizing issue is due to production and not just fit, please share any additional information or evidence you may have so we can review your request further.”

Buyer beware. We have used Threadfellows on multiple occasions and experienced repeated delays, proofing issues, and poor communication. Our most recent order took nearly a month with no clear updates and no accountability. This was not a one-time issue — it has happened more than once. If you value timelines, transparency, and customer service, I would strongly recommend looking elsewhere.

Not reliable. I've placed 3 orders with them. Each time you place an order - you'll end up getting an email where some of your order is out of stock even though it was in stock when you ordered it. Ended up dealing with the owner the first time (Jake Solomon), but nothing has changed. I just had to cancel a $5,600 order since you cant even get their customer service to reply to your email.