Thoson KidsReviews of thoson.com

Do NOT buy from this company. Do your research for whatever toys they list on their site and then buy elsewhere. I ordered directly from their website after seeing them advertised on Facebook and reading their “glowing” reviews and they said I would have my order within a week. Then after nearly 2 weeks I got an email that it was shipped, only to discover days later that it was now able to be tracked through YUN shipping in China, I believe. They have a California phone number so I thought that was where they are based. It did finally arrive almost a month later and one of the items was in its original box which was all beat up/damaged. Thankfully it did still work but honestly, I have only used it once so I am crossing my fingers that it continues to work. I also ordered gel squishy blocks and they do NOT come in a package that says Thoson Kids, as advertised. I can’t even determine what brand they are but in deciding to get some more since there were only 30 in one box, upon researching how to purchase more I was surprised at how much I overpaid for these. There are other places that carry these or similar products just like these for way less than what Thoson charges. I also tried calling them and never got a human on the phone so I emailed. They were pleasant enough in their response but basically they didn’t resolve my issue other to repeatedly state that they understood my issue but offered no resolution at all. I will never order from them again. Do yourself a favor and avoid this company. Overpriced and terrible customer service.

Wish I had read these reviews before I ordered. Over a month since ordering and have still not received order. Got a fairly prompt response that they would "look into it". I have been going back and forth for 2 weeks with them saying they were "looking into it and contacting their courier". I will be calling the credit card company tomorrow for a charge back if they don't refund me. Based on the reviews here, I'm sure I won't be refunded.

SCAM — Take your money and never deliver Ordered two "Thoson Lingo" items after seeing their Facebook ad — charged AUD 137.96. They sent a tracking number that never moved past "shipment information received." No transit scans, no delivery, nothing, for over three weeks. Looks like they generate a label to create a real-looking tracking number but never actually ship anything. When I contacted support I got nothing but copy-paste apologies and stalling ("we'll urge the courier," "waiting for the package to reach the local hub") — never a real reason, never a delivery date, and they ignored my refund request entirely. I had to dispute the charge through my bank to get my money back, and the bank refunded me in full. If a seller only refunds when your bank forces them to, that tells you everything. Avoid.

I ordered product on 5/18 and it is now 5/29 and tracking shows it was ping ponged in China for a few weeks and is finally in the US but is not moving from Chicago. Tracking is useless. No one answers thw phone that is provided. Maybe this is a scam!

I ordered robot on 4/29. As of today 5/13 still not received. I have followed up for the last 7 days. No one ever answers the phone. It’s been 13 days & I followed up 3 days ago & received a response that I should receive UPS tracking. Not only have I not received ups tracking but the tracking shows that the item has not even left international airport yet. To make matters worse? Their web states items ship free via air & no receipt of anything. Company is a phony & False ads prevail.

I ordered an item recently and did not get a delivery date despite paying extra for express shipping. I called on their contact number but just getting an automated message asking me to email them. Now when I emailed them, I still haven’t received any response so far. I am curious if others have experienced the same. It is very unusual to have absolutely no idea of the delivery date despite paying extra for express shipping.

I emailed the company with a delivery issue and they responded promptly by refilling my order and resending it!! Amazing!! I have also had emails from the founder of Thoson toys herself - thanking me for my kind words and interest in their product. This company truly caters to the customers' needs and with kindness, understanding, and superior service. I would recommend Thoson toys to everyone I know!!

Update: After two months I received an apology email and not only did they send the paper but 2 extra packs and a gift card. My granddaughter is now happily using the painting set. The paper I bought to go with the magic light brush never arrived. I contacted them several times for more than a month they said it was on the way but the tracking shows it never left the company. I can’t use the painting set without it. My money is wasted.