ThorneReviews of thorne.com

Never received my order, never heard back when I reached out to customer service. Had to claim a chargeback with my credit card company to get my money back. Scam!

I ordered Sacro B based on Thorne’s claim that the product is kosher-certified. However, upon receiving it, I noticed there was no certification on the bottle. I contacted customer service and emailed them their own webpage stating it was kosher-certified but received no response. When I called two days later, a representative named Christine confirmed it is not kosher and said they would remove the claim. She was also rude and abruptly ended the call. Thorne misleads customers and provides poor service—I would not recommend them at all!

We trusted the paid testimonial of Andrew Huberman that Thorne was great. We contacted them to ask for third-party lab analysis and scientific studies proving their high prices were worth it. They refused, in a rude way. They are scammers, just like most of the supplements industry. Either provide objective PROOF of your product ingredients and efficacy, or STFU.

Customer service is non existent; have been trying to get help from them regarding an order for over 2 weeks with no response. Don’t reply on social media nor respond to emails… for this reason, I do not recommend them. Also paid for express overnight shipping and it arrived multiple days late, so if you order, I wouldn’t reccomend paying for faster shipping.

Absolutely bullish, they don’t answer newer to question! I wait 5 weeks for my order! And nobody answered to my mail, don’t buy anything from this company

I have had several disappointing experiences with the customer service staff. Today the rep was very unhelpful and in my opinion a bit condescending, about a referral question I had, as a person I referred didn't get the $25 discount. She couldn't answer my question and told me to call back when the computer system was back up. As I was talking to her, she said I'm sorry and hung up on me. It is interesting that corporate doesn't seem to care about customer service. It makes me wonder if their product reputation is deserved.

If i could give zero stars, I would. I’m an office manager who called the main helpline (800) 228-1966 to ask whether the printed date under a product was the manufacturing or the expiration deadline. After a second phone call I was able to speak to a woman. However, after looking up our physician account and seeing that we purchased the Thorne product (Choleast) from a third party seller, she hung up on me. Before she hung up I had asked her for her name and she said call the third party seller with no additional help. I was confused as to why a representative of the brand directly could not answer a basic question regarding how to interpret the format of the bottle date. I will no longer be purchasing directly from Thorne’s website as the customer service is clearly poor and Emerson’s rep was perfectly helpful.

I purchased a biological age test and followed instructions to get labs at Quest. Weeks later, Thorne had STILL not received results so I got the results from Quest and offered it to Thorne. But they wouldn't take them and instead denied that I had already purchased and printed form (how else would I have gotten these labs??). They wanted me to get NEW labs. Also, when I spoke to 'supervisor', the woman was very rude and cut me off and talked over me multiple times and then seemed to deny and/or not hear what I was explaining.