ThorneReviews of thorne.com

17 Oct 2025 — initial query • I asked Thorne why my latest Amazon UK Thorne Glycine had a sticker changing the suggested use from “two capsules, one to three times daily” to “two capsules daily.” • I wanted a clear explanation for the dosage change. 22 Oct 2025 — Thorne’s first reply • They apologised and asked for proof to “ensure authenticity”: link, invoice, photos (capsules, label, lot number, QR code). • They asked if I’d consumed it, had side effects, and said their Fraud and Quality Product team might need it returned. • They advised not to discard it. 22 Oct 2025 — my follow-up • I provided the Amazon link (official Thorne store), invoice, and photos confirming it came from their UK listing. • I asked them to verify authenticity and explain the dosage change. 31 Oct 2025 — Thorne’s confirmation • They said that because it was from their authorised Amazon reseller (Pattern), it was authentic. 31 Oct 2025 — my clarification • I said authenticity wasn’t my main concern; I wanted an explanation for the inconsistent dosage. 4 Nov 2025 — escalation • They then said the case was sent to their “Fraud Quality Product support team” and asked for photos of the lot number and expiry date. • They said to allow 1–2 days for a response. Over a week later and no further response despite me sending a further email chasing their response. I also contacted their uk distribution and had no response. My concerns 1. The label change reduced the recommended dosage without explanation. 2. Thorne’s first reply treated it as a possible counterfeit, advising not to use it and asking about side effects. 3. Only after I confirmed it was from Thorne’s official Amazon store did they say it was authentic. 4. When I again asked about dosage, they referred it back to their fraud team, contradicting this. 5. I still have no clear reason for the dosage change. 6. I remain uneasy about consuming it, given their mixed messages suggesting it might not be authentic or safe.

Their customer service is a joke. I received the wrong order and have left vm and emails with no response. Then tried chat and forget about getting an answer to anything their bot can't answer. I will not do business with them again.

The customer service his horrible. The Collagen was making me ill, and I have reached out to them at least 4 times to process a return. Crickets....no answer whatsoever.

I am going to include the letter that I wrote the support staff of this company and the CEO. I wrote this letter to them because I have been a customer since 2010, and the fact that they blow me off like I’m a bad habit or something tells me a lot about this company, and the people employed by it. Thorne, I am contacting you regarding the above order, and other issues that we have started to experience with your company. I buy your vitamins, products as well as my husband, and have either, by your website, a local pharmacy that carries them or amazon since 2010. That is a long time, and although I realize the company has been sold off and is not really a family owned business any more, I expect certain things to be paramount when buying a product from any company, and that is, customer service. However, unfortunately, it seems that, by what we are experiencing, and others that trusted your company, this area is lacking. It even goes on to affect logistics of your company and other areas. My husband ordered vitamins on my behalf to have shipped via Fedex, a 2 day shipping period, he placed the order June 18, the vitamins were not received until, June 23rd. He sent an email because he paid for 2 day shipping, however, Thorne research did not use a name in the response email. Thorne gave him his money back for not getting two day shipment, however, the person responding to this email was rude and basically blamed it on when he placed the shipment. Here’s the problem with this, customers should never be treated rudely, they are your bread and butter and since II’ve been buying vitamins from you since 2011, 2010, does not give you the right to treat anybody with distain. When a customer orders a two day shipment, they in fact should get it in two days. No questions asked that’s what they’re paying for. They are not paying for your employees to harass them because they didn’t place it within certain time zones, or time periods for when you ship items. I’ve seen shipments come from South Carolina and California, unless you were gonna specifically say where the vitamins are coming, you have no right to question what we put before you. If you can’t guarantee shipment then maybe you should change your logistic system around. Not to mention what happened this last time when an order was placed on 7/2/25. Once again, this order was placed by my husband, and you claim to have shipped the order on the Fourth of July, which is virtually impossible because as I’m going to include in this email, it did not get shipped on the Fourth of July, the mail doesn’t move on the Fourth of July. It’s a holiday. You created a label, that is not the same thing as shipping the package. The package was not picked up until the 6th of July. It is now the 13th of July, and we still do not have the order for 6618985. It was supposed to be delivered on the 12th. It was not delivered. It is sitting in Colorado. My point is people are paying for these vitamins to get to a certain point, and when they don’t reach them by that time, they should not have to pay for the issues because your company did not ship them adequately. We’ve tried two separate modes of transportation to get the vitamins here quicker, and both methods failed. That reflects badly on your company. Now I’ve been out of vitamins for over a week. And quite frankly at this point with all the comments that I’ve read and the experiences that I’m starting to have to deal with I’m not sure that your company is going to be the company that I buy from again. I’m sure all those reviews on trust pilot can’t be wrong. Because now a long-standing customer of yours is experiencing these very same things and nothing has done about it. A good company would reflect and say where can we fix this issue? A good company would not attack the customer. I am deeply disappointed in your company and your review will reflect that. And I am not opposed to sending an email to your CEO as he should know what’s going on. This email was sent to support and the CEO. No response. This is how you lose customers.

They have the absolute worst customer service and worst communication. I still don’t have my order and no one can tell me where it is and they don’t respond to email

I placed an order for Adrenal Cortex last week. I needed tracking since I’m leaving for a month (I WFH) and didn’t want to not take my supps with me. I emailed Thorne asking for tracking, since I never received anything from them. In the meantime, my Informed Delivered IDd a tracking # from “THORNE RESEARCH”. Imagine USPS actually doing their job and inadvertently answering your question, when a company you spend your hard-earned money with, refuses to provide a track # for your own paid merch? That’s exactly what Thorne did, by telling me that since I checked out as a “guest” (lord knows I do NOT need more UN/PWs) I would not be provided tracking. No other company has ever used that lame excuse. Failure number one. Today I see my supps from Thorne are out for delivery. When I open my package, the bottle says “Hormone Advantage”. I sincerely hoped it was simply a rebrand/rename of the same product, but after comparing both, it’s obvious Thorne completely screwed up my order and gave me the wrong product altogether. Even the sloppily-printed invoice has another customer’s name and address. Failure number two. I emailed Thorne yet again, told them I now need the correct product shipped to a different address since I’m leaving town tomorrow. I also explained how disappointed I am with my first (and last ever) purchase, given that a rude representative actually denied me tracking. Then, I finally receive an entirely incorrect product. This rep also couldn’t give two hoots about these problems with their customer “service”, either. They “apologized” for the “confusion”… when there is absolutely zero confusion on MY end; I know exactly what I ordered. And I know for certain that all companies provide tracking information for packages, as it’s in both parties’ best interest to do so. I’m not holding my breath that I’ll get my merchandise at my parents’ next week. I’ll just do a charge back instead, if/when I see anything is wrong. It’s now nearly impossible to find a company that hires accountable employees, who also take pride in their work, whatever the industry happens to be. Thorne most definitely earned an F. I will never shop here again, and recommend everyone also vehemently avoid this joke of a company.

Thorne's products are solid, but their service and communication are third-world level—absolutely unacceptable. First, the "Session" with a specialist is a scam. They charge you and promise to credit it toward your next purchase, but the advice you get is nothing more than what's already written in the product descriptions. Worse, the promised credit isn’t valid for subscriptions. Total waste of time and money. Then came the subscription nightmare. When a payment failed, I got one generic auto-email. After fixing it and paying for my order, I was charged again just two days later for the same product—without warning—and it was automatically shipped. Their customer service? Nonexistent. I’ve been waiting four days for a response. Their website is a mess—no way to cancel a subscription, no way to remove your credit card if it's tied to a subscription, and their help page is flat-out wrong. It claims there’s a "cancel subscription" button. There isn’t. You're stuck unless they decide to reply. So now I'm double-charged, stuck with duplicate orders, and locked into a subscription I can't cancel. All because their systems are broken and their service is missing in action. I can’t wait to cancel, delete my account, and be done with Thorne for good. I tell everyone I know to steer clear, and I recommend the same to you.

worst customer services, because their lack of transparency and inability to solve my order that was already charged to my bank, I lost almost 1500 USD FSA money. Never order from them again! I tried to contact them many times and barely any response and my order was eventually cancelled with me losing 1500 of FSA money.