ThorneReviews of thorne.com

Expensive and awful customer service!! Kayla, phone rep, was an awful rep for ANY company. I don’t mind paying for trusted products IF they also have good customer service!! Not hard to find a better choice

Terrible customer support. Unresponsive and impolite and unhelpful when they do respond. Shipping delays on almost every order that I have placed. Placed an order on 2/13, and 2 weeks later no update. Reached out to company 6x times to cancel order and initiate refund. Called and left multiple voicemail messages and was unable to get through to customer support. Received one response that didn't address anything that I asked them to do, and was told that the item would ship the following week. Again, emails and calls asking them to cancel shipment and initiate refund. Just received shipping confirmation that the order shipped. Should be ashamed of themselves.

impossible customer support, their online chat doesnt work, calling them and line drops while waiting 30 mins+ and they take more than 2 days to reply on emails. i had placed an order and it took them 3 days to process it alone which of course made it impossible for order to meet the delivery timeframe thus i had to cancel it. which took me another 3 days to manage. back to the stoneage customer support and order processing

Have never received my order and they will not respond . I have emailed them several times and no answer . I won’t waste my time with them again

I am extremely disappointed with Thorne. My order took an unreasonably long time to arrive with little to no communication about the delay. When you’re ordering supplements you rely on for your health, this kind of delay is completely unacceptable. What made the experience even worse was the customer service. I reached out to complain and never received a response. No follow-up. No explanation. No apology. It feels like once they have your money, they simply don’t care. For a company that positions itself as “premium,” the service is anything but. Slow shipping and nonexistent customer support is not what customers should expect at these prices. I will absolutely not be ordering from them again and would caution others to think twice before purchasing.

This is a scam. I see no way to cancel a subscription nor does the site allow me to remove the credit card that is charged. The only option I can see after numerous clicks, to confirm to delay the shipment of the subscription for one month after which time I will need to go through the process again if I do not want to be charged. I've tried over several days to get a hold of customer service. The music that plays is extremely loud and obnoxious. After enduring this painful music for 20 + minutes I have a headache and other things to do. I haven't gotten a hold of anyone yet.

My shipment didnt arrive, i sent two emails with no response. I didnt get a refund or a replacement AVOID

I got the Mens Multivitamin thinking the reviews are honest, but nobody mentioned the daily dose of 6 (SIX) capsules a day !! Are you kidding me ?? Who takes 6 capsules of same vitamins (their recommended dose on bottle) a day ? The only reason it seems like so that they can show the HIGHEST DAILY VALUES on their bottles for all vitamins compared to other brands, Very smart but very cheap you guys. Total Scam.