Thomson DairiesReviews of thomsondairies.com

In response to your reply to my review.NO YOUR CANCELLATION PROCESS IS NOT EASY TO FIND ON THE WEBSITE . There are a lot of others in here who have the same issues , so make the link easy to find .Also , why did you not at least reply to my 3 emails and advise that you only accept cancellations by phoning you ?

Be wary if you are looking to cancel. They are very difficult to reach by phone, I got no response from them to my emails, even though their automated message says to email. Once I did reach them by phone, I was told that they won't cancel over email. This isn't obvious from their website (it is tucked away in the last question in the FAQ section). Not a good experience, and I would warn anyone trying to cancel to be wary of this. I would not recommend this company or use them again after this experience. EDIT: The money owed in the response below was the £3.45 for one delivery of milk, that had been sent by the company weeks after I had emailed to ask to cancel weeks previously, and had had no response to the email. Please just be careful if you try to cancel that it must be by phone, or they will not deal with it.

What a terrible service. I called to cancel my order (milk arriving late and left out in sun) and I was told that someone would call me back to finalise. No one did so I cancelled my direct debit (just as well as I was being charged for no milk). I then receive notification of a charge followed by a threatening email saying people would show up at my door if I didn't pay. So much for supporting local, think I will get my milk from asda.

DON'T! They never deliver stuff, they charge you anyways, then you cancel it and they come up with extra charges for stuff that you never got!

**Wanted to give zero stars, but unable to!!!** As a new customer, while setting up my account, I was contacted at home by 'Chris' he took all my personal and bank details, in order to set up my direct debit!... All good so far, until he was encouraging me to purchase items I really didn't need or want (bottle tips and a bottle holder, which arrived broken may I add)... Then before even receiving my first order, Chris TOLD me to come here and rate him 5 stars!!!... Well, even though I gave my bank details in order to set up a direct debit, everytime I've tried to add to my order, it says I've met my credit limit!!!.... Having called the company minutes ago, I was told,I still have an outstanding balance, even though I have proof of all payments being made, yet the girl I spoke to less than 5 minutes ago, said I owed them money!!!!.... I've requested my account be closed completely... Any money I owe to them (if at all) shall be paid forthwith,in order to distance myself from this so called company!!! In addition, the milk does not last long,even though I only order skimmed!!!... When taking my washed and cleaned empty bottles to our doorstep, my delivery was already there!!!! Absolutely vile and a waste of my money, when you consider the hot weather we've experienced!!! So Chris, here is the review you asked for!!!! P.S... PLEASE stop calling our landline, my Mother suffers from Dementia and gets frightened and upset by your constant calls!!!.. I am yet again being harassed by this so called company, who have also blocked me from commenting on their Facebook page and are trying to prevent me from leaving a review ANYWHERE!!!... A definite sign of guilt!!!... As for the response below, that came after they had complained and TRIED to have me remove CHRUS from my TRUTHFUL reveiw!!!... How do you go from being told, your account would be charged by direct debit in the 15th of each month, to then be charged every few days??? For which I have solid proof!!!!... So I shall post here EXACTLY what I wrote in their FB page!!! You can block me on all platforms, but, the truth remains... You are an absolute disgrace of a so called company/dairy!!! Continue to lie about me and other former customer's, because we dare to speak the TRUTH!!!... You continue to deceive your poor customers who are victims of your stale, out of date products, that you cover up by changing the use by dates!!! Customer service??? HA! Completely non existant!!!... As I said, you respond to negative reviews by lying!!! You replied to my review on Trustpilot by saying my account was restricted as I had insufficient funds in my bank account, when you were taking YET another direct debit from me.... The SIXTH in the first month of me signing up!!!... I was told the DD would be taken on the 15th of the month, so why have you (and still continue) to take funds from my bank account??? In signing up, CHRIS (YES, CHRIS!!! You know, the name you asked Trustpilot to remove from my review, which I didn't!!!) Called my landline and straight off the bat, demanded my bank details!!! He then bullied me into buying the 're-unable bottle tops AND a bottle holder (which was broken when it arrived)... CHRIS pressured me into buying things I did not need or want!!! Both myself and my Mother are housebound, due to health conditions, so I thought having our dairy products delivered would be a great help, but between CHRIS'S bully boy tactics AND out of date milk/yoghurt and more AND being TOLD to give a 5 star review on Trustpilot before even receiving our first delivery, I knew I'd done the wrong thing and therefore found another dairy who delivers here!!! Best move I made!!! I now receive FRESH products at an acceptable time and NOT at midnight when you've delivered to us!!!! In the heat we've experienced, your already out of date products, were left on our doorstep for 7 hours or more!!! I know for a fact, you will delete this message and block me from your page, but you cannot control me like you think!!!... I shall continue to write TRUTHFUL reviews on every platform and will do so over and over!!!I Things are hard enough for families these days, so for you to take advantage, charge over the odds for stale products, is an absolute disgrace!!! I have saved a copy of this message as I know it will be removed imminently, but be assured, I WILL continue to post everywhere!!! Shame on you!!!!!!!!! THOMSON DAIRIES, PLEASE, DO NOT RESPOND TO THIS NEW INFORMATION!!!... IF YOU DO, IT SHALL ONLY ENCOURAGE ME TO PRICEED WITH A LAWSUIT!!!... ALTHOUGH, MYSELF AND OTHER FORMER CUSTOMERS ARE IN DISCUSSION ABOUT DOING SO, THEREFORE IT WILL NOT GO IN YOUR FAVOUR!!!!!!

I had a few months of milk deliveries from Thomson Dairies back in 2020. They had so many technical issues with their website I swapped to another dairy. I just received an 'outstanding balance' that required urgent action claiming that I was owed them money (£6.66) and if I didn't respond they would take legal action. This was a 'technical issue' with payment that they caused at their end and I paid by 2 days later, in March 2020. Just off the phone to them - the urgent demand for payment was a mistake! They are beyond incompetent. Anyone else getting an 'outstanding balance' 'urgent action required' letter. Just check your bank history and don't be concerned by the tone of the letter.

Don't pay there staff, bully there staff 4 of us left alloa depot due to bullying from upper management. There products are also not localy sourced apart from there mosgiel organic milk as the rest of the milk is from PENRITH, ENGLAND from a company called NORTH LAKES the bottles are then Re relabbeled with better dates to make them look better I am a former manager of this company and left due to all these reasons they also had us harassing eldery by chapping there door and demanding money for as little as 20p Replying to below comment Prove me wrong I have video and picture proof and also messages from customers :)

Was a customer previously and had left my account open for future orders but will never be back. They charged me over a period of 6 weeks for non-existent orders, which I only picked up on my online banking after the second direct debit was taken. After calling them up, they told me they had no facility to refund me, and I had to contact the bank to get the money back, which is absolutely unreasonable. Guy on the phone really didn’t seem he wanted to help, just stated I should have “had an email” about it, and said it was the bank that had to fix it. Really not apologetic about it at all, and made me feel it was my fault for some reason. Really don’t recommend after this poor customer service experience.