Ivana
Lovely milk, but customer service needs to improve!
When I was sold the milk a few weeks ago by one of their door to door sales people, I was told that the milk can last up to 10 days in the fridge. I placed an order for whole, organic milk and I'm afraid that is just not true and I've had to pour one bottle of milk as it went sour in my fridge. In addition, customer service is really a little bit all over the place. We agreed to get my milk delivered on a Monday, but then it came on a Thursday. Once I called them to query this, they said I could change the order to Monday, but that's not quite the point. I should make my request to the sales person and that should then get processed, without any further action on my part. I also got some caps for the bottles, but again, they didn't arrive with my first order and I had to call to ask for them to be dispatched. The milk is lovely, but the customer service could be much more seamless. I shared all of the above with a member for the Customer Services team via email, but I didn't get a reply.