Thomson DairiesReviews of thomsondairies.com

Signed up for milk deliveries, milk delivered on different days to what was advised. Quantity delivered was not what was ordered and deliveries were made at 2.30am, meaning it spent several hours not refrigerated. Emailed to cancel, this was ignored. Left note for driver and this was ignored and more milk left anyway, along with a note saying to phone to cancel. Called to cancel and guy who answered refused to cancel it. (wouldn’t give his name, so clearly knows he’s in the wrong!)

They charged me 6.20 for 2 loaves of sh%tty white bread which cost under a quid at the supermarket. An absolute joke!

Called to discuss excessive payment taken via direct debit on 28/03/ 2024 missed payments on my part and charges that are applied on website I was told these were A BIGGER FONT SO DO NOT CLASS AS SMALL PRINT, i was assured I would receive return email following the call this never happened, I do take accountability for missed payments and obviously would honour the charges, however I will absolutely not accept the attitude that was provided from Thomson’s team member who after being asked the department they work in the reluctant answer was admin-Zero Inter - personal skills, aggressive, hostile,abrupt to name a few: quick slam of the phone resulted in a male colleague returning my call who told me all calls are recorded, repeatedly, I actually felt he was quite oh well we record calls and will listen to them continually until we can learn how to abuse our customers even more, ( or this is your classic listen to all call recordings and employee of the month goes to whoever has the most disgruntled customer ) we use trust pilot and google review we will remove your negative review ??? Why ! Surely negative reviews are a way of addressing problems within your Team @ Thomson’s ? On a very serious note anyone vulnerable or elderly please do not call this company they will impact you greatly with the aggressive tone in which they conduct themselves. Your milk is only a corner shop away a lot cheaper and a lot less hassle with friendlier services. Family run businesses should be encouraging rapport with customers not steam rolling them unless of course Thomson’s have no need for client retention. Reading previous reviews they all carry on with a similar vein. Let’s take a moment to honour the cows that provide us the milk, Thomsons attitude could sour by just looking at it…

AVOID Wish I had read the reviews first. Ok so the product is not the problem. The customer service was poor. Got a very rude man who actually hung up on me all because I said he was speaking at same time as me. Called back to sort this payment problem out. I cancelled DD because I was confused when their sight said to pay now so I paid with my bankcard immediately. I cancelled DD cause I wasn't paying twice. Anyways to cut a long story short I have never been spoken too so rudely. Manners cost nothing . Poor business practice.

No problems until you try to cancel - phoned to cancel end of July/beginning of August 2022 and settled bill there and then, 14 months + later get a nasty letter saying that we owed them as we had milk delivered up until over month and half after we had cancelled, not true. Said they sent emails and letters to account holder (who has now passed) also not true. Crap at record keeping obviously, not impressed, wouldn't recommend. Person on the phone rude and had no compassion whatsoever.

We wanted to support a local business, but have had nothing but issues with Thomson Dairies. We arranged everything over the phone, it was all confirmed back to us to ensure the order details were correct. Since then, every delivery has been wrong. The milk has gone off quickly, sometimes even on day of delivery. I tried contacting multiple ways to highlight the issues, and was finally told they would be sorted. They weren’t. I have now spoken to them and requested to cancel my deliveries, but apparently I need to wait on the “cancellation team” calling me back. When I asked how long that would take, I was told they couldn’t give me a timeframe. It’s been almost a week and I still haven’t heard back from them. Avoid this company.

My experience seems to be a common theme - over 12 months ago I complained about delivery and sour milk. Due to lack of response to my request for a detailed brakedown of the DD amount I cancelled my direct debit and a cancellation fee was added. I never cancelled my agreement just the DD until the amount was clarified. I never had that or resolution to my complaint until I got a letter today asking for the money. I emailed why I don’t owe anything so hopefully I will get a response and I can update this to a good review

Today I had my door knocked on, I answered and a man called a salesman introduced himself, put his jacket and documents down on my grass and asked if I was receiving milk delivery which I was. I said I’d be happy to switch but didn’t know what they offered, I asked if they had a website or phone number I could check on but he handed me a leaflet, said I couldn’t keep it but I could look at it whilst standing at my front door. I began to look it over and he proceeded to ask for my details, then he asked for my sort code and I was slightly reluctant to give it as I hadn’t even decided what i wanted yet and he had shown me no ID or proof he actually worked for this company. I was looking at the list, which I had decided I wanted some chocolate milk and normal milk from but there was a lot of other options and I felt put on the spot so I politely asked “could I just look on the website and place my order there instead?” He responded with “I mean, you could but I wouldn’t make any commission off it so it’s not really an option” to which at that point I admit I went quiet since I was no longer interested due to his pushy demeanour. He then said “tick tock, time is money. I’m self employed. You giving me your sort code is no different from putting it into the website.” He then tried to push me to put it into his device myself rather than him. I then said that I didn’t know if I was interested in continuing anymore and I was about to explain why but he quickly picked up his stuff from my grass and began walking away whilst shouting loudly at me “thanks for wasting my time” so I proceeded to shout back at him about how he was harassing me in my own house at my own door and proceeded to threaten me saying he was wearing a bodycam and he was recording me (and the inside of my home without my knowledge) and began to storm back towards my front door after I began shouting to which I shut the door quickly. He had my phone number, full address, date of birth, full name and email at this point, I was and still am absolutely terrified as I suffer from bad mental health issues and I am a 26 year old female who was alone at the time. I will NEVER use this company because of this and I will be telling everyone I know to avoid at all costs. If it’s truly a “small family run business” you may want to rethink your sales techniques as it was nothing but aggressive, pushy and down right intimidation.